Fallback settings - Chat App Message Service - Alibaba Cloud Documentation Center

This topic describes how to configure SMS fallback settings, including fallback rules and policies.

Overview

Fallback settings consist of two steps:

Add a fallback rule: A fallback rule refers to a mechanism where, if a WhatsApp message fails to send within a specified time or is not received or read by the recipient, the message is sent via SMS. When adding a new fallback policy, you need to select an already created fallback rule.
Add a fallback policy: A fallback policy refers to a fallback message-sending mechanism that includes fallback rules. When sending a message, you need to select an already created fallback policy.

Prerequisites:

Add a fallback rule
1. Log on to the Chat App Message Service console.
2. In the left-side navigation pane, choose Fallback Settings > Fallback Rule.
3. On the Fallback Rule page, click Add. In the Sending Rule Settings dialog box, set Rule Name, Type, and SendID.
4. Click OK.
Add a fallback policy
Prerequisites: A fallback rule has been added.
1. Log on to the Chat App Message Service console.
2. In the left-side navigation pane, choose Fallback Settings > Fallback Policy.
3. On the Fallback Policy page, click Add. In the Sending Policy Settings dialog box, set Policy Name and Rule Included.
4. Click OK.

Edit the fallback rule and policy:
- Edit the fallback rule: Find the rule and click Edit in the Actions column. In the dialog box that appears, edit Rule Name, Type, and SendID, and then click OK.
- Edit the fallback policy: Find the policy and click Edit in the Actions column. In the dialog box that appears, edit Policy Name and Rule Included, and then click OK.
Delete the fallback rule and policy:
- Delete the fallback policy: Find the policy and click Delete in the Actions column. In the message that appears, click OK.
- Delete the fallback rule: Find the rule and click Delete in the Actions column. In the message that appears, click OK.