Chat App Message Service:Fallback settings

Overview

Fallback settings consist of two steps:

1. Add a fallback rule: A fallback rule refers to a mechanism where, if a WhatsApp message fails to send within a specified time or is not received or read by the recipient, the message is sent via SMS. When adding a new fallback policy, you need to select an already created fallback rule.

2. Add a fallback policy: A fallback policy refers to a fallback message-sending mechanism that includes fallback rules. When sending a message, you need to select an already created fallback policy.

Procedure

Prerequisites:

• Chat App Message Service console has been activated.

• Alibaba Cloud SMS has been activated.

1. Add a fallback rule

   1. Log on to the Chat App Message Service console.

   2. In the left-side navigation pane, choose Fallback Settings > Fallback Rule.

   3. Click Add. In the Sending Rule Settings dialog box, set Rule Name, Type, and SendID.

      

   4. Click OK.

2. Add a fallback policy

   Prerequisite: A fallback rule has been added.

   1. Log on to the Chat App Message Service console.

   2. In the left-side navigation pane, choose Fallback Settings > Fallback Rule.

   3. Click Add. In the Sending Policy Settings dialog box, set Policy Name and Rule Included.

      

   4. Click OK.

What to do next

• Edit the fallback rule and policy:

  • Edit the fallback rule: Find the rule and click Edit. In the dialog box that appears, edit Rule Name, Type, and SendID, and then click OK.

    

  • Edit the fallback policy: Find the policy and click Edit. In the dialog box that appears, edit Policy Name and Rule Included, and then click OK.

    

• Delete the fallback rule and policy:

  • Delete the fallback policy: Find the policy and click Delete. In the message that appears, click OK.

    

  • Delete the fallback rule: Find the rule and click Delete. In the message that appears, click OK.