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Chat App Message Service:Fallback settings

Last Updated:Apr 23, 2025

This topic describes how to configure SMS fallback settings, including fallback rules and policies.

Overview

Fallback settings consist of two steps:

  1. Add a fallback rule: A fallback rule refers to a mechanism where, if a WhatsApp message fails to send within a specified time or is not received or read by the recipient, the message is sent via SMS. When adding a new fallback policy, you need to select an already created fallback rule.

  2. Add a fallback policy: A fallback policy refers to a fallback message-sending mechanism that includes fallback rules. When sending a message, you need to select an already created fallback policy.

Procedure

Prerequisites:

  1. Add a fallback rule

    1. Log on to the Chat App Message Service console.

    2. In the left-side navigation pane, choose Fallback Settings > Fallback Rule.

    3. On the Fallback Rule page, click Add. In the Sending Rule Settings dialog box, set Rule Name, Type, and SendID.

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    4. Click OK.

  2. Add a fallback policy

    Prerequisites: A fallback rule has been added.

    1. Log on to the Chat App Message Service console.

    2. In the left-side navigation pane, choose Fallback Settings > Fallback Policy.

    3. On the Fallback Policy page, click Add. In the Sending Policy Settings dialog box, set Policy Name and Rule Included.

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    4. Click OK.

What to do next

  • Edit the fallback rule and policy:

    • Edit the fallback rule: Find the rule and click Edit in the Actions column. In the dialog box that appears, edit Rule Name, Type, and SendID, and then click OK.

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    • Edit the fallback policy: Find the policy and click Edit in the Actions column. In the dialog box that appears, edit Policy Name and Rule Included, and then click OK.

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  • Delete the fallback rule and policy:

    • Delete the fallback policy: Find the policy and click Delete in the Actions column. In the message that appears, click OK.

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    • Delete the fallback rule: Find the rule and click Delete in the Actions column. In the message that appears, click OK.

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