View and download billing records for Chat App Message Service, including summary bills, itemized details, and per-number cost breakdowns.
Prerequisites
Alibaba Cloud account registration and enterprise identity verification have been completed.
Chat App Message Service has been activated.
The bill amount reflects total usage-based charges before any deductions. The actual amount due may be lower after coupons or account balance are applied. To view the final payment amount, go to the Expenses and Costs console.
You can download bills as Excel files, including summary bills, bill details, and instance bills (bills for specific numbers). Bills for the last 24 months are available for download from the console. To obtain bills older than 24 months, submit a ticket.
Bill types
Chat App Message Service provides four billing views on the Bill Query page:
Tab | Purpose |
Bills | Summary of charges by billing cycle and service |
Bill Details | Itemized breakdown by billing cycle, service, and billable item |
Daily Billing Details per Month | Daily usage breakdown within a billing cycle |
Personalized Bills | Cost reports organized by WhatsApp Business Account (WABA) and business number |
View summary bills
Log on to the Chat App Message Service console.
In the left-side navigation pane, click Bill Query.
Choose the Bills tab.
Select a billing cycle and a commodity to view the corresponding charges.
View bill details
On the Bill Query page, click the Bill Details tab.
Select a billing cycle, commodity, and billable item to filter the results.
To customize the columns displayed in the billing table, click the gear icon and select the fields to show or hide.
View daily billing details
On the Bill Query page, click the Daily Billing Details per Month tab.
Select a billing cycle to view the daily usage breakdown.
View personalized bills
Personalized bills break down costs by WABA and business number, so each account and number has its own spending record.
On the Bill Query page, click the Personalized Bills tab.
In the Custom Billing Settings section, select the fields to display in the personalized bills, and then click Save.
Select a billing cycle to view the cost breakdown.