SendChatappMessage - Chat App Message Service - Alibaba Cloud Documentation Center

Sends a ChatApp message.

Operation description

You can call this API to send messages. You can also send messages manually on the Channel Management > Management > Send Messages page.
Before you call this API, make sure that you have created a channel and have an approved template.
For WhatsApp channels, you must complete WABA registration and attachment. You must also add a phone number.
For Messenger channels, you must connect a Facebook Page account.
For Instagram channels, you must connect a professional account.
For Viber channels, you must request a service ID.

QPS limits

The queries per second (QPS) limit for a single user on this API is 250. If you exceed this limit, API calls are throttled, which may affect your business. Call the API at a reasonable rate.

Status changes

You can monitor the message sending status using MNS or HTTP. For more information, see Message receipts.

Try it now

Try this API in OpenAPI Explorer, no manual signing needed. Successful calls auto-generate SDK code matching your parameters. Download it with built-in credential security for local usage.

Test

RAM authorization

The table below describes the authorization required to call this API. You can define it in a Resource Access Management (RAM) policy. The table's columns are detailed below:

Action: The actions can be used in the Action element of RAM permission policy statements to grant permissions to perform the operation.
API: The API that you can call to perform the action.
Access level: The predefined level of access granted for each API. Valid values: create, list, get, update, and delete.
Resource type: The type of the resource that supports authorization to perform the action. It indicates if the action supports resource-level permission. The specified resource must be compatible with the action. Otherwise, the policy will be ineffective.
- For APIs with resource-level permissions, required resource types are marked with an asterisk (*). Specify the corresponding Alibaba Cloud Resource Name (ARN) in the Resource element of the policy.
- For APIs without resource-level permissions, it is shown as All Resources. Use an asterisk (*) in the Resource element of the policy.
Condition key: The condition keys defined by the service. The key allows for granular control, applying to either actions alone or actions associated with specific resources. In addition to service-specific condition keys, Alibaba Cloud provides a set of common condition keys applicable across all RAM-supported services.
Dependent action: The dependent actions required to run the action. To complete the action, the RAM user or the RAM role must have the permissions to perform all dependent actions.

Action

Access level

Resource type

Condition key

Dependent action

cams:SendChatappMessage

create

*All Resource

*

None

Request parameters

Parameter	Type	Required	Description	Example
ChannelType	string	Yes	The channel type. Valid values: whatsapp messenger instagram viber	whatsapp
Type	string	Yes	The message type. Valid values: template: a message template that is approved in the console. You can send this type of message at any time. message: a message of any format. You can send this type of message within 24 hours after you receive the last message from a user. Important If you set Type to template, you must set TemplateCode. If you set Type to message, you must set MessageType.	message
MessageType	string	No	The specific type of the message when Type is set to message. Valid values: text: a plain text message. If you set this parameter to text, the Text parameter in the Content field is required. image: an image message. If you set this parameter to image, the Link parameter in the Content field is required and the Caption parameter is optional. video: a video message. If you set this parameter to video, the Link parameter in the Content field is required and the Caption parameter is optional. audio: an audio message. If you set this parameter to audio, the Link parameter in the Content field is required and the Caption parameter is invalid. document: a document message. If you set this parameter to document, the Link and FileName parameters in the Content field are required and the Caption parameter is invalid.	text
TemplateCode	string	No	The template code. You can view the template code on the Channel Management > Management > Template Design page.	1119***************
Language	string	No	The language. For a list of language codes, see Language codes.	en
From	string	Yes	The sender number. If ChannelType is whatsapp, this is the phone number registered with and attached to WhatsApp. You can view the number on the Channel Management > Management > WABA Management > Phone Number Management page. If ChannelType is messenger, this is the Page ID. You can view the ID on the Channel Management > Management > Facebook Pages page. If ChannelType is instagram, this is the Instagram professional account ID. You can view the ID on the Channel Management > Management > Professional Accounts page. If ChannelType is viber, this is the Viber service ID. You can view the ID on the Channel Management > Management > Service ID Management page.	861387777****
To	string	Yes	The recipient number. If ChannelType is whatsapp, this is the recipient's phone number. If ChannelType is messenger, this is the Page-Scoped User ID (PSID) that is generated when a user interacts with your Facebook Page. If ChannelType is instagram, this is the Instagram User ID that is generated when a user interacts with your Instagram business or creator account. If ChannelType is viber, this is the recipient's phone number.	861388988****
TemplateParams	object	No	The collection of template parameters.
	string	No	The template parameters. This is a key-value pair, where the key is the parameter name and the value is the parameter value.	{ "param1": "value1", "param2": "value2" }
Content	string	No	The message content. Notes on WhatsApp messages: If messageType is text, the text field is required and the Caption field must be left empty. If messageType is image, the Link field is required. If messageType is video, the Link field is required. If messageType is audio, the Link field is required and the Caption field is invalid. If messageType is document, the Link and FileName fields are required and the Caption field is invalid. If messageType is interactive, the type and action fields are required. If messageType is contacts, the name field is required. If messageType is location, the longitude and latitude fields are required. If messageType is sticker, the Link field is required, and the Caption and FileName fields are invalid. If messageType is reaction, the messageId and emoji fields are required. Notes on Messenger messages: If messageType is text, the text field is required. If messageType is image, video, audio, or document, the link field is required. Notes on Instagram messages: If messageType is text, the text field is required. If messageType is image, video, or audio, the link field is required. Notes on Viber messages: If messageType is text, the text field is required. If messageType is image, the link field is required. If messageType is video, the link, thumbnail, fileSize, and duration fields are required. If messageType is document, the link, fileName, and fileType fields are required. If messageType is text_button, the text, caption, and action fields are required. If messageType is text_image_button, the text, link, caption, and action fields are required. If messageType is text_video, the text, link, thumbnail, fileSize, and duration fields are required. If messageType is text_video_button, the text, link, thumbnail, fileSize, duration, and caption fields are required, and the action field cannot have a value.	{ "text": "hello,whatsapp", "link": "https://*****", "caption": "", "fileName": "**" }
Payload	array	No	The collection of messages that are triggered by buttons.	payloadtext1,payloadtext2,payloadtext3
	string	No	The message that is triggered by a button in the template.	payloadtext
CustWabaId `deprecated`	string	No	The WABA ID of the ISV customer. This parameter is deprecated. Use CustSpaceId, which is the instance ID for direct customers. You can view the ID on the Channel Management page.	cams-8c8*********
FallBackId	string	No	The fallback strategy ID. This parameter is for the Alibaba Cloud International website. Users of the Alibaba Cloud China website can ignore this parameter. You can view the strategy ID on the Fallback Strategy page.	S0****
FallBackContent	string	No	The custom fallback content. This parameter is for the Alibaba Cloud International website. Users of the Alibaba Cloud China website can ignore this parameter.	Fallback SMS
IsvCode `deprecated`	string	No	The ISV verification code, which is used to verify whether a RAM user is authorized by the ISV. This parameter is deprecated and can be ignored.	123123******
CustSpaceId	string	No	The SpaceId of the ISV sub-customer, which is the instance ID for direct customers. You can view the ID on the Channel Management page.	cams-8c8*********
ContextMessageId	string	No	The ID of the message to reply to. This refers to the ID of a message that has been sent or received.	61851ccb2f1365b16aee****
TrackingData	string	No	The custom tracking data for Viber messages. This parameter is for the Alibaba Cloud International website. Users of the Alibaba Cloud China website can ignore this parameter.	Tracking Data
Label	string	No	The Viber message type. This parameter is for the Alibaba Cloud International website. Users of the Alibaba Cloud China website can ignore this parameter. Valid values: promotion: marketing or promotional messages. transaction: notification messages.	promotion
Ttl	integer	No	The timeout period for sending a Viber message. This parameter is for the Alibaba Cloud International website. Users of the Alibaba Cloud China website can ignore this parameter. Unit: seconds. Valid values: 30 to 1209600.	50
Tag	string	No	The tag information. This is a custom tag for sending Viber messages.	tag
TaskId	string	No	The custom task ID.	10000****
FallBackDuration	integer	No	The fallback trigger time. This parameter is for the Alibaba Cloud International website. Users of the Alibaba Cloud China website can ignore this parameter. If a delivery receipt is not returned for a message within the specified time, a fallback is triggered. If you leave this parameter empty, a fallback is triggered only when the message fails to be sent or a failed delivery report is received. Unit: seconds. Minimum value: 60. Maximum value: 43200.	120
ProductAction	object	No	The product information. This parameter is only for WhatsApp channels. It refers to the product information that you uploaded to Meta.
ThumbnailProductRetailerId	string	No	The product catalog ID. You can obtain it by calling the ListProductCatalog API.	skkks99****
Sections	array<object>	No	The list of product categories. You can have up to 10 categories and 30 products.
	array<object>	No	A product category.
Title	string	No	The category name. You can view the name on the Channel Management > Management > Catalog Management > Product Management page or obtain it by calling the ListProduct API.	abcd
ProductItems	array<object>	No	The list of product information.
	object	No	The product information.
ProductRetailerId	string	No	The product ID. You can view the ID on the Channel Management > Management > Catalog Management > Product Management page or obtain it by calling the ListProduct API.	ksi3****
FallBackRule	string	No	The fallback rule. This parameter is for the Alibaba Cloud International website. Users of the Alibaba Cloud China website can ignore this parameter. Valid values: undelivered: A fallback is triggered if the message cannot be delivered to the recipient. The template and parameters must be valid for the message to be sent. Scenarios such as a banned template or a blocked phone number are not checked. This is the default rule if the parameter is left empty. sentFailed: A fallback is triggered if the message fails parameter validation for the template or template variables. Only the channelType, type, messageType, to, and from (existence) parameters are strictly validated.	undelivered
FlowAction	object	No	The Flow message object.
FlowToken	string	No	The custom flow token information.	kde****
FlowActionData	object	No	The collection of default flow parameters.
	string	No	The default flow parameters. This is a key-value pair, where the key is the parameter name and the value is the parameter value.	{ "name": "name" }
TemplateName	string	No	The template name. You can view the template name on the Channel Management > Management > Template Design page.	test_name

Response elements

Element	Type	Description	Example
	object	The returned data.
RequestId	string	The request ID.	90E63D28-E31D-1EB2-8939-A94866******
Code	string	The request status code. A value of OK indicates that the request was successful. For other error codes, see Error codes.	OK
Message	string	The error message.	User not authorized to operate on the specified resource.
MessageId	string	The message ID.	61851ccb2f1365b16aee****

Examples

Success response

JSON format

{
  "RequestId": "90E63D28-E31D-1EB2-8939-A94866******",
  "Code": "OK",
  "Message": "User not authorized to operate on the specified resource.",
  "MessageId": "61851ccb2f1365b16aee****"
}

Error codes

HTTP status code	Error code	Error message	Description
400	Product.Unsubscript	You have not subscribed to the specified product.	You have not subscribed to the specified product.
400	Ram.PermissionDeny	You are not authorized to perform the operation.
400	System.LimitControl	The system is under flow control.	The system is under flow control.
400	Unknown.ResourceOwnerId	The resource does not belong to the current user.	The resource does not belong to the current user.

See Error Codes for a complete list.

Release notes

See Release Notes for a complete list.