Bastionhost:SFTP file transmission issues

If an O&M engineer cannot access the file directory, you can perform the following operations to resolve the issue:

• Check whether a password is configured for the host account on your bastion host and whether the O&M engineer has the permissions on the host account. If no passwords are configured for the host account and the O&M engineer does not have the permissions on the host account, the O&M engineer cannot access the file directory.

  • For more information about how to configure a password for a host account, see Configure account settings for a host.

  • For more information about how to authorize an O&M engineer to manage host accounts, see Authorize a user to manage the accounts of one or more assets.

• Check whether your bastion host is connected to the server. For more information, see Diagnose network issues.

• In the control policy, ensure that the SFTP Channel option is selected. For more information, see Manage control policies.

• Check whether Secure File Transfer Protocol (SFTP)-based access is disabled on the server.

If you still cannot access the file directory after performing these checks, the issue may be due to a cached directory on the client. To resolve this, click ... to return to the Bastionhost asset list and refresh the page.

To refresh, right-click a blank area in the asset list and select Refresh from the context menu.

To switch the Bastionhost encoding standard, double-click !now_gb18030.next_utf-8 and then refresh the client page. If your Xftp client displays a Cannot show remote folder warning after you log on via SFTP, click OK to close the dialog. Then, find the encoding switch folder, such as !now_UTF-8,next_gb..., in the remote directory.