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Application Real-Time Monitoring Service:Invite users by using an SMTP-enabled email account

Last Updated:Mar 11, 2026

Instead of creating Grafana accounts for each team member manually, configure an SMTP-enabled email account to send invitations. Invited users create their own accounts, which saves time as your team grows.

Prerequisites

Before you begin, make sure that you have:

  • An email account with Simple Mail Transfer Protocol (SMTP) support (for example, NetEase 163, Gmail, or Outlook)

  • The SMTP server address, port number, and authorization password for your email account

  • A Managed Service for Grafana workspace in the ARMS console

  • Grafana administrator privileges for the workspace

Step 1: Enable SMTP on your email account

Enable SMTP through your email provider and collect the required credentials. The following example uses a NetEase email account. For other providers, check their documentation for SMTP setup instructions.

  1. In the top navigation bar of your NetEase email account homepage, choose Settings > POP3/SMTP/IMAP.

  2. In the POP3/SMTP/IMAP section, click Enable next to POP3/SMTP.

    Important

    Complete the security verification as prompted and save the authorization password. This password differs from your regular login password and is required in Step 2.

  3. After SMTP is enabled, find the SMTP server address in the Tips section.

    Note

    You can also find the SMTP server address and port number in the NetEase email service documentation.

Record the following information for Step 2:

InformationExample (NetEase)
SMTP server addresssmtp.163.com
Port number465
Authorization passwordThe password returned during SMTP enablement

Step 2: Configure SMTP parameters in the workspace

  1. Log on to the ARMS console. In the left-side navigation pane, choose Managed Service for Grafana > Workspace Management.

  2. On the Workspace Management page, click the ID of the workspace that you want to manage.

  3. In the left-side navigation pane, click Parameter Settings.

  4. On the Parameter Settings page, click Modify parameters and then select smtp.

  5. Configure the following SMTP parameters and click Save and Take Effect.

    ParameterDescriptionExample
    enabledEnables SMTP email sending. Set to true.true
    hostSMTP server address and port in the format <smtp-server>:<port>.smtp.163.com:465
    userEmail address for SMTP authentication.your-email@163.com
    passwordAuthorization password from Step 1. Not your regular email login password.-
    from_addressSender email address displayed to recipients. Typically the same as user.your-email@163.com
    from_nameOptional sender display name. You can ignore this parameter.-

    Configure SMTP parameters

    Note

    Replace the SMTP server address and port with values from your email provider. The example uses NetEase (smtp.163.com:465).

Step 3: Send invitations from Grafana

  1. In the left-side navigation pane of the Managed Service for Grafana console, click Workspace information. In the Connection information section, click Log In in the Operation column.

    Note

    Log on with the Grafana administrator account and the password set during workspace creation, or click Sign in with Alibaba Cloud to use the Alibaba Cloud account that created the workspace.

  2. (Optional) To switch to a different organization, click the avatar in the lower-left corner of the Grafana page and click Switch organization.

  3. In the left-side navigation pane, choose Settings > Users.

  4. On the Users tab, click Invite.

  5. On the Invite user page, enter the user's email address in the Email or username field, assign a role, and click Submit. The user receives an invitation email from the email account that you specify in Step 1.

    Invite users

  6. The user clicks Accept Invitation in the email and is redirected to Grafana.

    Invitation email

  7. In Grafana, the user sets a password and clicks Sign Up to complete account creation.

    Configure the password

Verify the result

After the user completes sign-up, the invited user has a Grafana account and belongs to the organization you specified. The user can log on to Grafana with the email address and password configured during sign-up.

To verify, go to Settings > Users in Grafana and confirm the new user appears in the list.