Refund eligibility for ApsaraMQ for RocketMQ depends on the billing method.
Billing method | Refund eligibility |
Subscription | Requires an upfront payment based on the subscription duration, computing specification, and bandwidth. You can unsubscribe before the instance expires for a partial refund of the remaining subscription period. |
Pay-as-you-go | Charged based on actual usage and not eligible for refunds. Release unused resources in the ApsaraMQ for RocketMQ console. |
How the refund amount is calculated
The refund covers the unused portion of your subscription:
Refund amount = Amount paid - Amount consumed
Only amounts paid by cash or debit cards are refunded. Vouchers and coupons used in the original payment are not refunded.
For details on how the consumed amount is calculated, see Rules for unsubscribing from resources.
Unsubscribe from an instance
Unsubscribe through the Fees and Costs console:
Go to the Unsubscribe page.
Set Type to Partial Refund.
Find the ApsaraMQ for RocketMQ instance to unsubscribe from.
Click Unsubscribe Resource in the Actions column.
Follow the on-screen instructions to complete the unsubscription.
When and how refunds are processed
Refunds are typically issued within two working days after a successful unsubscription. Where the refund is deposited depends on the original payment method and when the order was placed.
Orders paid on or after March 29, 2019
If the refund is initiated within 18 months (548 days) of the original payment date, the refund is returned to the original payment account, such as an Alipay account, online banking account, or Alibaba Cloud account balance.
If the order has been invoiced, the refund is deposited into your Alibaba Cloud account instead. Return the invoice first, then withdraw the balance to your original payment account.
Orders paid through other methods
Refunds are deposited into your Alibaba Cloud account. This also applies if the original payment account rejects the refund transaction.
Online banking payments
Refunds for orders paid through online banking typically take two to three working days after a successful unsubscription.