Refund rules and unsubscription process - ApsaraMQ for RocketMQ

This topic describes the refund rules and unsubscription process of ApsaraMQ for RocketMQ.

Overview

Billing method	Refund rule
Subscription	When you purchase a subscription ApsaraMQ for RocketMQ instance, an upfront payment is required. The payment is based on the subscription duration and the selected computing specification and bandwidth. If you no longer require a subscription instance, you can unsubscribe from the instance before it expires. The system refunds you a portion of your payment based on the remaining usage duration.
Pay-as-you-go	You are charged for pay-as-you-go ApsaraMQ for RocketMQ instances based on your actual usage. Therefore, pay-as-you-go instances are not eligible for refunds. If you no longer require resources in a pay-as-you-go instance, release them in the ApsaraMQ for RocketMQ console.

Refund rules

Partial refunds are supported by ApsaraMQ for RocketMQ. Fees for the remaining subscription period are returned. The returned fees are calculated by using the following formula:

Refund amount = Amount paid - Amount consumed

For more information, see Rules for unsubscribing from resources.

Unsubscription process

Self-service unsubscription is supported by ApsaraMQ for RocketMQ. To unsubscribe from a subscription instance, perform the following operations:

Log on to the ApsaraMQ for RocketMQ console. In the top navigation bar, choose Expenses > User Center. In the left-side navigation pane of the User Center, click Refund.
On the Refund page, select Partial Refund for the Type parameter, find the ApsaraMQ for RocketMQ instance from which you want to unsubscribe, click Unsubscribe Resource in the Actions column, and then follow the on-screen instructions to complete the unsubscription.

Refund collection

For orders that are paid on or after March 29, 2019, if refund applications are initiated within 18 months or 548 days since payment, refunds are made to the original payment account. For example, if you paid an order by using an Alipay account or an online bank account, the refund is made to the Alipay account or online bank account. Similarly, if you paid an order by using your Alibaba Cloud account balance, the refund is made to your Alibaba Cloud account.
Note
If the order for which you request a refund has been invoiced, the refund is made to your Alibaba Cloud. You can return the invoice and then withdraw the money from your Alibaba Cloud account to your original payment account.
For orders that are paid by using other methods, refunds are made to your Alibaba Cloud account. If your original payment account rejects the transaction, refunds are also made to your Alibaba Cloud account.
Refunds are made within two working days after you successfully unsubscribe from your instance. You are refunded only for the amount paid by cash or debit cards. Vouchers or coupons used in the payment are not refunded or returned.
For orders that are paid by using online bank cards, refunds are made in approximately two or three working days after you successfully unsubscribe from your instance.