Refund rules and procedures for ApsaraMQ for RocketMQ - ApsaraMQ for RocketMQ

This topic describes the refund rules and procedures for ApsaraMQ for RocketMQ.

Overview

Billing method	Refund policy
Subscription	For subscription instances, you pay in advance based on the subscription duration, selected computing power specifications, and public bandwidth traffic. If you no longer need the instance due to business adjustments, you can perform a self-service unsubscription before the instance expires. The system issues a partial refund based on your actual usage.
Pay-as-you-go	Pay-as-you-go is a postpaid billing method and does not support refunds. If you no longer need ApsaraMQ for RocketMQ resources, release them directly in the ApsaraMQ for RocketMQ console.

Rules

ApsaraMQ for RocketMQ supports partial refunds for unsubscriptions. The system calculates the fees based on your actual usage duration and refunds the amount for the unused period.

Refund amount = Actual amount paid for the order - Amount consumed

For more information, see and Unsubscription rules for the Alibaba Cloud International website.

Unsubscription procedure

On the Unsubscriptions page in the Expenses and Costs console, select Partial Unsubscription, find the ApsaraMQ for RocketMQ instance that you want to unsubscribe, click Unsubscribe Resource in the Actions column, and follow the prompts to complete the unsubscription.

Refund destination

For orders paid after March 29, 2019, if you unsubscribe within 18 months (548 days) of payment, the refund is returned to the original payment source. For example, if you paid with Alipay or online banking, the refund is returned to that account. If you paid with your Alibaba Cloud account balance, the refund is credited to your account balance.
Note
If an invoice has been issued for the order you are unsubscribing from, the refund is credited to your Alibaba Cloud account balance. After you return the invoice, you can withdraw the funds from your account balance to your original payment source.
In all other cases, the refund is credited to your Alibaba Cloud account balance. If the refund to the original payment source fails, the amount is also credited to your Alibaba Cloud account balance.
After a successful unsubscription, the refund is processed within about two business days. Refunds apply only to the amount paid with cash or stored value cards. Amounts covered by vouchers or coupons are not refunded.
For orders paid by online banking that qualify for a refund to the original source, the funds arrive in your account within two to three business days, depending on the bank's processing time.