This topic describes the impacts of overdue payments on File Storage NAS (NAS) file systems and how to prevent overdue payments. If your account is about to have overdue payments or has overdue payments, you can read this topic to better manage resources and control costs.
View overdue payments
Go to the Account Overview page of the Expenses and Costs console. Check whether you have overdue payments. If you have overdue payments, we recommend that you add funds to your account at your earliest opportunity.
Causes of overdue payments
An overdue payment for your NAS file system occurs in the following situations:
You have not purchased resource plans and your account balance is insufficient.
You have purchased resource plans. However, the resource plans do not have sufficient quota for your resource usage. In addition, your account balance is insufficient. For more information, see Why do I still have overdue payments after I purchase a resource plan?
Service suspension for overdue payments
The service status for NAS changes as follows when payment is overdue:
General-purpose NAS file systems
If you settle the overdue payment within 15 days, your service will not be suspended.
If the payment is overdue for more than 15 days, Alibaba Cloud immediately stops the NAS service. Only the data stored in the NAS file system is retained. No new fees are generated after the service is stopped. If you add funds to settle the overdue payment within 22 days after the payment becomes overdue, the NAS service is automatically enabled and you can continue to use it.
If you do not settle overdue payments within 22 days, Alibaba Cloud assumes that you no longer require NAS. Your data stored in General-purpose NAS file systems is deleted. You cannot restore deleted data. Before your data is deleted, you are still charged for the storage space. If you no longer require NAS, we recommend that you delete your General-purpose NAS file systems.
Extreme NAS
To ensure service continuity, you must settle overdue payments within 15 days.
If you do not settle overdue payments within 15 days, Alibaba Cloud assumes that you no longer require NAS. Your data stored in Extreme NAS file systems is deleted. You cannot restore deleted data. If you no longer require NAS, we recommend that you delete your Extreme NAS file systems. Otherwise, you are still charged for the storage space of your NAS file systems.