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Overdue payment

Last Updated: Aug 05, 2018

Overview

In the event of deduction failure on the due date (T), the deduction is attempted again on the 7th day (T+7) and 14th day (T+14) after the due date. If all the three deduction attempts fail, the E-HPC cluster enters the payment overdue state and is automatically stopped on the 15th day (T+15).

All nodes in the E-HPC cluster with overdue payment enter the stopped state, but data is retained for a short period of time. However, billing stops after the cluster enters the stopped state.

Data retention period

Note:

  • Data of the cluster with the overdue payment is retained up to 30 days (T+30) from the due date.
  • If you do not clear the payment and restart the cluster before the due date, the cluster is automatically released and the data is lost beyond recovery.

The E-HPC service remains in the stopped state until the cluster with the overdue payment is either recovered or released.

Note:

  • Data can be retained for 7 days (168 hours) from the day the cluster is stopped, unless the cluster is configured for an automatic release before the retention period ends.

  • If overdue payment is not cleared within 7 days after the cluster is stopped, the cluster is released and all the data is lost beyond recovery.

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