Authorize a service account

Last Updated: May 03, 2017

If you are seeking for technical supports from Alibaba Cloud and if it is necessary to operate your database instance during technical support, you need to authorize a service account that will be used by the technical support staff to provide technical support services.

Background information

When you authorize the service account to view and modify configuration or view table structure, index and SQL, the system will generate a temporary service account and the corresponding permissions are given to this account according to your authorization information.

This temporary service account will be automatically deleted after the validity period of authorization expires.

Operation procedure

  1. Log on to the RDS Console and select the target instance.

  2. Select Account management in the left-side menu to go to the Account Management page.

  3. Select the Privilege account tab page.

  4. Select the permission to be authorized to the service account and click the button in the Privilege status column, as shown in the figure below.

    • For troubleshooting of the IP white lists, database parameters and other problems, you need to authorize Control privilege only.

    • For the database performance problems caused by your application, you need to authorize Data privilege.

      Authorize a service account

  5. After setting the permission expiration time on the page of Setting expired time, click OK as shown in the figure below.

    Set authorization validity period

Subsequent operations

After a service account is authorized, you may cancel the authorization (as shown in Fig.1 below) or change the authorization validity period (as shown in Fig.2) on the Privilege account tab page.

Cancel authorization

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