This topic describes answers to the frequently asked questions about the intelligent monitoring module.

What can I do if I do not want to receive alerts for a node?

After you create and enable a baseline, the intelligent monitoring module monitors all nodes in the baseline and their ancestor nodes. If a node in the baseline or an ancestor node of the baseline affects data generation by the monitored nodes in the baseline, the intelligent monitoring module reports an alert to the node owner. For more information, see Overview. 1
In the example shown in the preceding figure, DataWorks has only six nodes, and Nodes D and E belong to a baseline. The intelligent monitoring module monitors Nodes D and E and all their ancestor nodes. In this case, the intelligent monitoring module will detect any error or slowdown on Node A, B, D, or E. Nodes C and F are not monitored by the intelligent monitoring module.
  • If the owners of Nodes D and E do not want to receive alerts, contact the baseline owner to remove Nodes D and E from the baseline.
  • Nodes A and B are ancestor nodes of Nodes D and E and may affect data generation by the monitored nodes in the baseline. If an error or slowdown occurs on Node A or B, the intelligent monitoring module reports an alert to the node owner.

    If the owner of Node A or B does not need to receive alerts, contact the owners of Nodes D and E to delete the dependency of Nodes D and E on Node A or B.

What can I do if I fail to receive alert notifications in terms of text messages or emails after I configure alerting in Operation Center?

If you specify an incorrect phone number or email address for receiving alert notifications, the system sends alert notifications to the recipients listed on the Common Settings page. The specified alert recipient does not receive the alert notifications.

You can configure the phone number and email address of the RAM user to receive the alerts in the DataWorks console.

Follow these steps:
  1. Log on to the DataWorks console.
  2. In the left-side navigation pane, click the Alert Contacts subtab.
  3. Find the RAM user to receive the alerts and configure the phone number and email address for this RAM user.
    Note This operation can only be performed by an Alibaba Cloud account or a RAM user that has the AliyunDataWorksFullAccess permission.
For more information, see Configure and view alert contacts.

Why is no alert reported for a baseline in the Overtime state?

Baseline monitoring is controlled by the baseline switch and enabled for nodes. If all nodes are running as expected, no alert will be triggered even in the Overtime state. This is because all the nodes are running as expected, and the intelligent monitoring module cannot determine which node has an error. Overtime is a baseline state, indicating that a node is still not completed after the committed time.

If the baseline still enters the Overtime state when all nodes are running as expected, consider the following reasons:
  • The baseline time is inappropriately set.
  • The node dependency is inappropriately configured.

Can I disable the intelligent monitoring module from reporting an alert for a node that slows down?

The intelligent monitoring module reports a node slowdown alert only if a node meets both the following conditions:
  • The node is an ancestor node of an important baseline.
  • Compared with its historical performance, the node does slow down.
You can view the descendant baseline affected by the node on the Event Management page. Then, you can confirm the impact with the party whose baseline contains descendant nodes of your node.
  • If the node slowdown has a minor impact, you can ignore the alert.
  • If the node slowdown has a major impact, maintain your node well.

Why do I fail to receive an alert for an error node?

The intelligent monitoring module reports an alert only for specified nodes when an error occurs. An alert is reported for an error node only if the node meets one of the following conditions:
  • The node is an ancestor node of a baseline that is enabled.
  • An alert trigger has been customized.

What can I do if I receive an alert at night?

  1. Go to the DataStudio page.
    1. Log on to the DataWorks console.
    2. In the left-side navigation pane, click Workspaces.
    3. After you select the region where the required workspace resides, find the workspace and click Data Analytics in the Actions column.
  2. On the DataStudio page, click the Icon icon in the upper-left corner and choose All Products > Operation Center.
  3. In the left-side navigation pane, choose Alarm > Event Management.
  4. On the Event Management page, disable the event alert. Disable the event alert in one of the following ways:
    • Handle the event that triggers an alert.
      1. Find the event and click Handle in the Actions column.
      2. In the Handle Event dialog box, set the Handling Time parameter.
      3. Click OK.
        Note DataWorks records the event handling operation and pauses alerting for the event when the event is being handled.
    • Ignore the event that triggers an alert.
      1. Find the event and click Ignore in the Actions column.
      2. In the Ignore Event message, click OK.
        Note DataWorks records the event ignoring operation and permanently stops alerting for the event.