Community Blog 8 Cloud Technology Solutions for New Retail

8 Cloud Technology Solutions for New Retail

This short article counts down eight retail-specific cloud technology solutions.

The age of the omnichannel customer experience is here.

Retail companies worldwide are embracing the digitization of commerce and leveraging big data analytics to identify more opportunities for transactions on app stores, web stores, marketplaces, and physical stores.

What makes a New Retail business successful? While ambition and product development are key components, the technology that underpins a retail enterprise is key. Fortunately, Alibaba Cloud is a pioneer in the field of technology for New Retail.

Here are eight of our retail-specific cloud technology solutions to explore today:

1. E-Commerce Solution

Alibaba Cloud E-Commerce Solution provides New Retail businesses with the tools they need to succeed in a fast paced digital world. We can deploy intelligent chatbots, omnichannel marketing platforms, livestreaming, and personalized content for your brand, enabling you to stand out from the competition.

Analytics can play a huge role in the success of any New Retail company. Alibaba Cloud Log Service enables you to obtain, track, and evaluate user behavior. You can adjust your sales and marketing strategies to drive revenue using these insights.

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2. Livestreaming

Livestreaming is one of the fastest-growing types of media in the world. Using our end-to-end livestreaming solution, Alibaba Cloud AsparaVideo Live, you can engage with customers worldwide on social media, apps, and websites with ease.

Today’s customers expect a streamlined shopping experience. Our solution provides high definition and low latency livestreaming capabilities that help provide your customers with an outstanding livestreaming experience. Livestreaming is quick and easy to set up too, so you won’t have to worry about disruption or downtime.

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3. Big Data Consulting Services

Big data relates to large, complex data sets that come from a variety of (usually new) sources. Big data sets are so large that traditional software just can’t process them.

Alibaba’s big data consulting service helps New Retail businesses like yours optimise operations and identify and address any business challenges using big data. In just 2-6 weeks, we will equip you with an executable plan for big data adoption.

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4. Omnichannel Data Mid-End

Omnichannel Data Mid-End is another one of Alibaba’s big data solutions.

It’s an end-to-end intelligent data construction and management solution that conducts omnichannel analysis for the entire customer lifecycle. It’s used by businesses in New Retail but is applicable to a range of other industries too.

The end goal is to empower you with insights that you can transform into customer growth strategies. Having an in-depth understanding of the customer behaviors can help you interact with your customers better, roll out effective membership promotions, and optimise results from advertising campaigns.

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5. Cloud POS for Digital Stores

New Retail businesses aren’t always online-only.

Some of the most successful retail companies also operate physical stores that are optimized through the use of smart or IoT technologies. Alibaba Cloud offers a comprehensive Cloud POS solution for retailers. The solution includes:

  • POS devices at checkouts that facilitate quick payments and minimize queuing
  • SUNMI K2 – is an outdoor kiosk that enables customers to browse, purchase, and pick up promotional goods without searching the store
  • SUNMI L2 – an IoT device designed to help delivery couriers pick up items quickly. It has a backend inventory system that syncs in real-time.
  • Indoor and outdoor cameras that allow businesses to analyse shopper flow and reconfigure the layout of their stores accordingly

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6. AI Service for Conversational Chatbots

AI chatbots can add significant value to your New Retail business. Outsourcing customer queries and interactions to technology can save your team hours of work that can be re-channeled into more strategic, value-added tasks.

Alibaba Cloud Artificial Intelligence Service for Conversational Chatbots is ideal for businesses that sell to an international customer base because it has multi-language functionality.

Artificial intelligence algorithms learn on the job, so they become smarter and more intuitive over time. We can also help you manage your customer service centres, including volume prediction, routing, workforce planning, and real-time dispatching.

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7. 1688 Cloud Hub

1688.com is the largest B2B wholesale procurement platform in China.

It has more than 12 million user visits every day. So far, over 10 million enterprises have used it to set up e-commerce stores. 1688 Cloud Hub allows you to automate the management of 1688.com services, such as merchandise information publishing, order status monitoring, and order retrieval.

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8. ICP Registration Support

An Internet Content Provider (ICP) Filing certifies a website domain to be hosted lawfully on a server or CDN located in Mainland China. Our end-to-end ICP Filing Assistant service helps you complete the 9-step filing process, from consultation and qualification assessment to delivery.

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The right technology infrastructure can help you navigate the competitive landscape of New Retail more easily. If you’re interested in journeying with Alibaba Cloud into the future of retail, get in touch with a team member today.

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