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Cloud Backup:用戶端串連異常怎麼辦

更新時間:Nov 16, 2024

當您收到雲備份用戶端串連異常的郵件或簡訊提醒時,建議對用戶端運行狀態以及網路連接進行排查和修複,以免影響備份。

查看用戶端運行狀態

用戶端升級失敗或串連異常時,您可以檢查雲備份用戶端運行狀態。例如用戶端沒有正常運行,建議您卸載用戶端並重新安裝。如何在Windows以及Linux系統中查看用戶端運行狀態的詳情,請參見如何檢查雲備份用戶端運行狀態

檢查網路連接

請按照下表檢查雲備份對應地區的公網存取點或ECS內網存取點。

  • 新版備份用戶端

    如果您啟動並執行Cloud Backup備份用戶端進程為hbrclient ,則您使用的為新版Cloud Backup備份用戶端。

    地區

    公網存取點

    ECS內網存取點

    華東1(杭州)

    https://post-cn-mp90rcien05.mqtt.aliyuncs.com

    https://post-cn-mp90rcien05-internal.mqtt.aliyuncs.com

    華東2(上海)

    https://post-cn-4590rcihm02.mqtt.aliyuncs.com

    https://post-cn-4590rcihm02-internal.mqtt.aliyuncs.com

    華北1(青島)

    https://post-cn-n6w1oj5j506.mqtt.aliyuncs.com

    https://post-cn-n6w1oj5j506-internal-vpc.mqtt.aliyuncs.com

    華北2(北京)

    https://post-cn-mp90rcibd04.mqtt.aliyuncs.com

    https://post-cn-mp90rcibd04-internal.mqtt.aliyuncs.com

    華北3(張家口)

    https://post-cn-45917akja09.mqtt.aliyuncs.com

    https://post-cn-45917akja09-internal.mqtt.aliyuncs.com

    華北5(呼和浩特)

    https://post-cn-0pp1epkb50h.mqtt.aliyuncs.com

    https://post-cn-0pp1epkb50h-internal.mqtt.aliyuncs.com

    華南1(深圳)

    https://post-cn-v0h0rcijv04.mqtt.aliyuncs.com

    https://post-cn-v0h0rcijv04-internal.mqtt.aliyuncs.com

    西南1(成都)

    https://post-cn-st21piid30e.mqtt.aliyuncs.com

    https://post-cn-st21piid30e-internal-vpc.mqtt.aliyuncs.com

    中國(香港)

    https://mqtt-cn-v0h1cmss401.mqtt.aliyuncs.com

    https://mqtt-cn-v0h1cmss401-internal.mqtt.aliyuncs.com

    新加坡

    https://post-cn-4590unarx01.mqtt.aliyuncs.com

    https://post-cn-4590unarx01-internal.mqtt.aliyuncs.com

    馬來西亞(吉隆坡)

    https://mqtt-cn-v0h1k5d7707.mqtt.aliyuncs.com

    https://mqtt-cn-v0h1k5d7707-internal.mqtt.aliyuncs.com

    印尼(雅加達)

    https://post-cn-4591ee94i03.mqtt.aliyuncs.com

    https://post-cn-4591ee94i03-internal.mqtt.aliyuncs.com

    日本(東京)

    https://post-cn-mp91kij0p01.mqtt.aliyuncs.com

    https://post-cn-mp91kij0p01-internal-vpc.mqtt.aliyuncs.com

    德國(法蘭克福)

    https://post-cn-mp91ki6sl0k.mqtt.aliyuncs.com

    https://post-cn-mp91ki6sl0k-internal.mqtt.aliyuncs.com

    美國(矽谷)

    https://mqtt-cn-mp91j6gou03.mqtt.aliyuncs.com

    https://mqtt-cn-mp91j6gou03-internal.mqtt.aliyuncs.com

    美國(維吉尼亞)

    https://post-cn-oew1qqlw309.mqtt.aliyuncs.com

    https://post-cn-oew1qqlw309-internal-vpc.mqtt.aliyuncs.com

    阿聯酋(杜拜)

    https://post-cn-oew1tb52204.mqtt.aliyuncs.com

    https://post-cn-oew1tb52204-internal-vpc.mqtt.aliyuncs.com

    上海金融雲

    https://post-cn-nif1osdrt09.mqtt.aliyuncs.com

    https://post-cn-nif1osdrt09-internal.mqtt.aliyuncs.com

    深圳金融雲

    https://post-cn-n6w1pij7y0b.mqtt.aliyuncs.com

    https://post-cn-n6w1pij7y0b-internal.mqtt.aliyuncs.com

    華北2政務雲1

    https://post-cn-v0h1cmsrj01.mqtt.aliyuncs.com

    https://post-cn-v0h1cmsrj01-internal.mqtt.aliyuncs.com

  • 舊版備份用戶端

    如果您啟動並執行Cloud Backup備份用戶端進程為hybridbackup ,則您使用的為舊版Cloud Backup備份用戶端。

    地區

    公網存取點

    ECS內網存取點

    華東1(杭州)

    https://hbr.cn-hangzhou.aliyuncs.com

    https://hbr-vpc.cn-hangzhou.aliyuncs.com

    華東2(上海)

    https://hbr.cn-shanghai.aliyuncs.com

    https://hbr-vpc.cn-shanghai.aliyuncs.com

    華北1(青島)

    https://hbr.cn-qingdao.aliyuncs.com

    https://hbr-vpc.cn-qingdao.aliyuncs.com

    華北2(北京)

    https://hbr.cn-beijing.aliyuncs.com

    https://hbr-vpc.cn-beijing.aliyuncs.com

    華北3(張家口)

    https://hbr.cn-zhangjiakou.aliyuncs.com

    https://hbr-vpc.cn-zhangjiakou.aliyuncs.com

    華北5(呼和浩特)

    https://hbr.cn-huhehaote.aliyuncs.com

    https://hbr-vpc.cn-huhehaote.aliyuncs.com

    華南1(深圳)

    https://hbr.cn-shenzhen.aliyuncs.com

    https://hbr-vpc.cn-shenzhen.aliyuncs.com

    西南1(成都)

    https://hbr.cn-chengdu.aliyuncs.com

    https://hbr-vpc.cn-chengdu.aliyuncs.com

    中國(香港)

    https://hbr.cn-hongkong.aliyuncs.com

    https://hbr-vpc.cn-hongkong.aliyuncs.com

    新加坡

    https://hbr.ap-southeast-1.aliyuncs.com

    https://hbr-internal.ap-southeast-1.aliyuncs.com

    馬來西亞(吉隆坡)

    https://hbr.ap-southeast-3.aliyuncs.com

    https://hbr.ap-southeast-3.aliyuncs.com

    印尼(雅加達)

    https://hbr.ap-southeast-5.aliyuncs.com

    https://hbr-vpc.ap-southeast-5.aliyuncs.com

    日本(東京)

    https://hbr.ap-northeast-1.aliyuncs.com

    https://hbr.ap-northeast-1.aliyuncs.com

    德國(法蘭克福)

    https://hbr.eu-central-1.aliyuncs.com

    https://hbr.eu-central-1.aliyuncs.com

    美國(矽谷)

    https://hbr.us-west-1.aliyuncs.com

    https://hbr.us-west-1.aliyuncs.com

    美國(維吉尼亞)

    https://hbr.us-east-1.aliyuncs.com

    https://hbr.us-east-1.aliyuncs.com

    阿聯酋(杜拜)

    https://hbr.me-east-1.aliyuncs.com

    https://hbr-vpc.me-east-1.aliyuncs.com

    上海金融雲

    https://https://hbr.cn-shanghai-finance-1.aliyuncs.com

    https://https://hbr-vpc.cn-shanghai-finance-1.aliyuncs.com

    深圳金融雲

    https://hbr.cn-shenzhen-finance-1.aliyuncs.com

    https://hbr-vpc.cn-shenzhen-finance-1.aliyuncs.com

    華北2政務雲1

    https://hbr.cn-north-2-gov-1.aliyuncs.com

    https://hbr-vpc.cn-north-2-gov-1.aliyuncs.com