Jika Anda menerima email atau pesan teks yang memberi tahu tentang pengecualian koneksi klien Cloud Backup, segera periksa status klien dan konektivitas jaringan.
Periksa status klien Cloud Backup
Jika klien Cloud Backup gagal diperbarui atau terhubung, periksa statusnya. Jika klien tidak berfungsi seperti yang diharapkan, hapus instalasi dan pasang ulang klien tersebut. Untuk informasi lebih lanjut tentang cara memeriksa status klien Cloud Backup pada Windows atau Linux, lihat Bagaimana cara memeriksa status klien Cloud Backup?
Periksa konektivitas jaringan
Tabel berikut mencantumkan titik akhir publik dan internal Cloud Backup di berbagai wilayah.
Klien Cloud Backup baru
Jika klien Cloud Backup Anda berjalan sebagai proses hbrclient, klien Anda adalah versi baru.
Wilayah
Titik akhir publik
Titik akhir internal ECS
Cina (Hangzhou)
https://post-cn-mp90rcien05.mqtt.aliyuncs.com
https://post-cn-mp90rcien05-internal.mqtt.aliyuncs.com
Cina (Shanghai)
https://post-cn-4590rcihm02.mqtt.aliyuncs.com
https://post-cn-4590rcihm02-internal.mqtt.aliyuncs.com
Cina (Qingdao)
https://post-cn-n6w1oj5j506.mqtt.aliyuncs.com
https://post-cn-n6w1oj5j506-internal-vpc.mqtt.aliyuncs.com
Cina (Beijing)
https://post-cn-mp90rcibd04.mqtt.aliyuncs.com
https://post-cn-mp90rcibd04-internal.mqtt.aliyuncs.com
Cina (Zhangjiakou)
https://post-cn-45917akja09.mqtt.aliyuncs.com
https://post-cn-45917akja09-internal.mqtt.aliyuncs.com
Cina (Hohhot)
https://post-cn-0pp1epkb50h.mqtt.aliyuncs.com
https://post-cn-0pp1epkb50h-internal.mqtt.aliyuncs.com
Cina (Shenzhen)
https://post-cn-v0h0rcijv04.mqtt.aliyuncs.com
https://post-cn-v0h0rcijv04-internal.mqtt.aliyuncs.com
Cina (Chengdu)
https://post-cn-st21piid30e.mqtt.aliyuncs.com
https://post-cn-st21piid30e-internal-vpc.mqtt.aliyuncs.com
Cina (Hong Kong)
https://mqtt-cn-v0h1cmss401.mqtt.aliyuncs.com
https://mqtt-cn-v0h1cmss401-internal.mqtt.aliyuncs.com
Singapura
https://post-cn-4590unarx01.mqtt.aliyuncs.com
https://post-cn-4590unarx01-internal.mqtt.aliyuncs.com
Malaysia (Kuala Lumpur)
https://mqtt-cn-v0h1k5d7707.mqtt.aliyuncs.com
https://mqtt-cn-v0h1k5d7707-internal.mqtt.aliyuncs.com
Indonesia (Jakarta)
https://post-cn-4591ee94i03.mqtt.aliyuncs.com
https://post-cn-4591ee94i03-internal.mqtt.aliyuncs.com
Jepang (Tokyo)
https://post-cn-mp91kij0p01.mqtt.aliyuncs.com
https://post-cn-mp91kij0p01-internal-vpc.mqtt.aliyuncs.com
Jerman (Frankfurt)
https://post-cn-mp91ki6sl0k.mqtt.aliyuncs.com
https://post-cn-mp91ki6sl0k-internal.mqtt.aliyuncs.com
AS (Silicon Valley)
https://mqtt-cn-mp91j6gou03.mqtt.aliyuncs.com
https://mqtt-cn-mp91j6gou03-internal.mqtt.aliyuncs.com
AS (Virginia)
https://post-cn-oew1qqlw309.mqtt.aliyuncs.com
https://post-cn-oew1qqlw309-internal-vpc.mqtt.aliyuncs.com
UEA (Dubai)
https://post-cn-oew1tb52204.mqtt.aliyuncs.com
https://post-cn-oew1tb52204-internal-vpc.mqtt.aliyuncs.com
Cina Timur 2 Keuangan
https://post-cn-nif1osdrt09.mqtt.aliyuncs.com
https://post-cn-nif1osdrt09-internal.mqtt.aliyuncs.com
Cina Selatan 1 Keuangan
https://post-cn-n6w1pij7y0b.mqtt.aliyuncs.com
https://post-cn-n6w1pij7y0b-internal.mqtt.aliyuncs.com
Cina Utara 2 Ali Gov 1
https://post-cn-v0h1cmsrj01.mqtt.aliyuncs.com
https://post-cn-v0h1cmsrj01-internal.mqtt.aliyuncs.com
Klien Cloud Backup lama
Jika klien Cloud Backup Anda berjalan sebagai proses hybridbackup, klien Anda adalah versi lama.
Wilayah
Titik akhir publik
Titik akhir internal ECS
Cina (Hangzhou)
https://hbr.cn-hangzhou.aliyuncs.com
https://hbr-vpc.cn-hangzhou.aliyuncs.com
Cina (Shanghai)
https://hbr.cn-shanghai.aliyuncs.com
https://hbr-vpc.cn-shanghai.aliyuncs.com
Cina (Qingdao)
https://hbr.cn-qingdao.aliyuncs.com
https://hbr-vpc.cn-qingdao.aliyuncs.com
Cina (Beijing)
https://hbr.cn-beijing.aliyuncs.com
https://hbr-vpc.cn-beijing.aliyuncs.com
Cina (Zhangjiakou)
https://hbr.cn-zhangjiakou.aliyuncs.com
https://hbr-vpc.cn-zhangjiakou.aliyuncs.com
Cina (Hohhot)
https://hbr.cn-huhehaote.aliyuncs.com
https://hbr-vpc.cn-huhehaote.aliyuncs.com
Cina (Shenzhen)
https://hbr.cn-shenzhen.aliyuncs.com
https://hbr-vpc.cn-shenzhen.aliyuncs.com
Cina (Chengdu)
https://hbr.cn-chengdu.aliyuncs.com
https://hbr-vpc.cn-chengdu.aliyuncs.com
Cina (Hong Kong)
https://hbr.cn-hongkong.aliyuncs.com
https://hbr-vpc.cn-hongkong.aliyuncs.com
Singapura
https://hbr.ap-southeast-1.aliyuncs.com
https://hbr-internal.ap-southeast-1.aliyuncs.com
Malaysia (Kuala Lumpur)
https://hbr.ap-southeast-3.aliyuncs.com
https://hbr.ap-southeast-3.aliyuncs.com
Indonesia (Jakarta)
https://hbr.ap-southeast-5.aliyuncs.com
https://hbr-vpc.ap-southeast-5.aliyuncs.com
Jepang (Tokyo)
https://hbr.ap-northeast-1.aliyuncs.com
https://hbr.ap-northeast-1.aliyuncs.com
Jerman (Frankfurt)
https://hbr.eu-central-1.aliyuncs.com
https://hbr.eu-central-1.aliyuncs.com
AS (Silicon Valley)
https://hbr.us-west-1.aliyuncs.com
https://hbr.us-west-1.aliyuncs.com
AS (Virginia)
https://hbr.us-east-1.aliyuncs.com
https://hbr.us-east-1.aliyuncs.com
UEA (Dubai)
https://hbr.me-east-1.aliyuncs.com
https://hbr-vpc.me-east-1.aliyuncs.com
Cina Timur 2 Keuangan
https://https://hbr.cn-shanghai-finance-1.aliyuncs.com
https://https://hbr-vpc.cn-shanghai-finance-1.aliyuncs.com
Cina Selatan 1 Keuangan
https://hbr.cn-shenzhen-finance-1.aliyuncs.com
https://hbr-vpc.cn-shenzhen-finance-1.aliyuncs.com
Cina Utara 2 Ali Gov 1
https://hbr.cn-north-2-gov-1.aliyuncs.com
https://hbr-vpc.cn-north-2-gov-1.aliyuncs.com