Jika Anda menerima email atau pesan teks yang memberi tahu Anda tentang exception koneksi client Cloud Backup, periksa status client dan konektivitas jaringan.
Periksa status client Cloud Backup
Jika client Cloud Backup gagal ditingkatkan atau tidak dapat terhubung, periksa statusnya. Jika client tidak berjalan sebagaimana mestinya, uninstal lalu instal ulang client tersebut. Untuk informasi selengkapnya tentang cara memeriksa status client Cloud Backup di Windows atau Linux, lihat Bagaimana cara memeriksa status client Cloud Backup?
Periksa konektivitas jaringan
Tabel berikut mencantumkan titik akhir publik dan internal Cloud Backup di berbagai wilayah.
Client Cloud Backup versi baru
Jika client Cloud Backup Anda berjalan sebagai proses hbrclient, maka client tersebut merupakan versi baru.
Wilayah
Titik akhir publik
Titik akhir internal ECS
China (Hangzhou)
https://post-cn-mp90rcien05.mqtt.aliyuncs.com
https://post-cn-mp90rcien05-internal.mqtt.aliyuncs.com
China (Shanghai)
https://post-cn-4590rcihm02.mqtt.aliyuncs.com
https://post-cn-4590rcihm02-internal.mqtt.aliyuncs.com
China (Qingdao)
https://post-cn-n6w1oj5j506.mqtt.aliyuncs.com
https://post-cn-n6w1oj5j506-internal-vpc.mqtt.aliyuncs.com
China (Beijing)
https://post-cn-mp90rcibd04.mqtt.aliyuncs.com
https://post-cn-mp90rcibd04-internal.mqtt.aliyuncs.com
China (Zhangjiakou)
https://post-cn-45917akja09.mqtt.aliyuncs.com
https://post-cn-45917akja09-internal.mqtt.aliyuncs.com
China (Hohhot)
https://post-cn-0pp1epkb50h.mqtt.aliyuncs.com
https://post-cn-0pp1epkb50h-internal.mqtt.aliyuncs.com
China (Shenzhen)
https://post-cn-v0h0rcijv04.mqtt.aliyuncs.com
https://post-cn-v0h0rcijv04-internal.mqtt.aliyuncs.com
China (Chengdu)
https://post-cn-st21piid30e.mqtt.aliyuncs.com
https://post-cn-st21piid30e-internal-vpc.mqtt.aliyuncs.com
China (Hong Kong)
https://mqtt-cn-v0h1cmss401.mqtt.aliyuncs.com
https://mqtt-cn-v0h1cmss401-internal.mqtt.aliyuncs.com
Singapore
https://post-cn-4590unarx01.mqtt.aliyuncs.com
https://post-cn-4590unarx01-internal.mqtt.aliyuncs.com
Malaysia (Kuala Lumpur)
https://mqtt-cn-v0h1k5d7707.mqtt.aliyuncs.com
https://mqtt-cn-v0h1k5d7707-internal.mqtt.aliyuncs.com
Indonesia (Jakarta)
https://post-cn-4591ee94i03.mqtt.aliyuncs.com
https://post-cn-4591ee94i03-internal.mqtt.aliyuncs.com
Japan (Tokyo)
https://post-cn-mp91kij0p01.mqtt.aliyuncs.com
https://post-cn-mp91kij0p01-internal-vpc.mqtt.aliyuncs.com
Germany (Frankfurt)
https://post-cn-mp91ki6sl0k.mqtt.aliyuncs.com
https://post-cn-mp91ki6sl0k-internal.mqtt.aliyuncs.com
US (Silicon Valley)
https://mqtt-cn-mp91j6gou03.mqtt.aliyuncs.com
https://mqtt-cn-mp91j6gou03-internal.mqtt.aliyuncs.com
US (Virginia)
https://post-cn-oew1qqlw309.mqtt.aliyuncs.com
https://post-cn-oew1qqlw309-internal-vpc.mqtt.aliyuncs.com
UAE (Dubai)
https://post-cn-oew1tb52204.mqtt.aliyuncs.com
https://post-cn-oew1tb52204-internal-vpc.mqtt.aliyuncs.com
Client Cloud Backup versi lama
Jika client Cloud Backup Anda berjalan sebagai proses hybridbackup, maka client tersebut merupakan versi lama.
Wilayah
Titik akhir publik
Titik akhir internal ECS
China (Hangzhou)
https://hbr.cn-hangzhou.aliyuncs.com
https://hbr-vpc.cn-hangzhou.aliyuncs.com
China (Shanghai)
https://hbr.cn-shanghai.aliyuncs.com
https://hbr-vpc.cn-shanghai.aliyuncs.com
China (Qingdao)
https://hbr.cn-qingdao.aliyuncs.com
https://hbr-vpc.cn-qingdao.aliyuncs.com
China (Beijing)
https://hbr.cn-beijing.aliyuncs.com
https://hbr-vpc.cn-beijing.aliyuncs.com
China (Zhangjiakou)
https://hbr.cn-zhangjiakou.aliyuncs.com
https://hbr-vpc.cn-zhangjiakou.aliyuncs.com
China (Hohhot)
https://hbr.cn-huhehaote.aliyuncs.com
https://hbr-vpc.cn-huhehaote.aliyuncs.com
China (Shenzhen)
https://hbr.cn-shenzhen.aliyuncs.com
https://hbr-vpc.cn-shenzhen.aliyuncs.com
China (Chengdu)
https://hbr.cn-chengdu.aliyuncs.com
https://hbr-vpc.cn-chengdu.aliyuncs.com
China (Hong Kong)
https://hbr.cn-hongkong.aliyuncs.com
https://hbr-vpc.cn-hongkong.aliyuncs.com
Singapore
https://hbr.ap-southeast-1.aliyuncs.com
https://hbr-internal.ap-southeast-1.aliyuncs.com
Malaysia (Kuala Lumpur)
https://hbr.ap-southeast-3.aliyuncs.com
https://hbr.ap-southeast-3.aliyuncs.com
Indonesia (Jakarta)
https://hbr.ap-southeast-5.aliyuncs.com
https://hbr-vpc.ap-southeast-5.aliyuncs.com
Japan (Tokyo)
https://hbr.ap-northeast-1.aliyuncs.com
https://hbr.ap-northeast-1.aliyuncs.com
Germany (Frankfurt)
https://hbr.eu-central-1.aliyuncs.com
https://hbr.eu-central-1.aliyuncs.com
US (Silicon Valley)
https://hbr.us-west-1.aliyuncs.com
https://hbr.us-west-1.aliyuncs.com
US (Virginia)
https://hbr.us-east-1.aliyuncs.com
https://hbr.us-east-1.aliyuncs.com
UAE (Dubai)
https://hbr.me-east-1.aliyuncs.com
https://hbr-vpc.me-east-1.aliyuncs.com