If your Alibaba Cloud account has insufficient funds to cover a bill, the payment becomes overdue. An overdue payment can lead to service suspension and data loss for Managed Service for OpenTelemetry.
Overdue payment criteria
A payment is overdue when the total value of your account balance, vouchers, and coupons is less than the payable amount on a bill.
Notifications
When a payment is overdue, you receive notifications through the following channels:
Email
SMS
Internal messages in the Alibaba Cloud Management Console
Settle the overdue payment promptly to avoid service disruption.
Potential impacts
Overdue payments affect your service in stages:
| Timeline | What happens |
|---|---|
| Immediately | Billing is automatically suspended. |
| After 24 hours | The service is suspended. You can no longer access Managed Service for OpenTelemetry. |
| After 30 days | All data is permanently deleted. Deleted data cannot be restored, even after you settle the overdue payment. |
Once data is deleted after the 30-day retention period, it cannot be recovered.
Reactivate the service
After you settle the overdue payment:
Log on to the Alibaba Cloud Management Console.
Manually re-enable Managed Service for OpenTelemetry.
The service does not automatically resume after you pay the outstanding balance. You must manually re-enable it in the console.