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    Server Load Balancer:Overdue payments

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    Server Load Balancer:Overdue payments

    Last Updated:Aug 21, 2023

    This topic describes the causes of overdue payments, suspension policies, and how to view the amount due of Network Load Balancer (NLB) resources.

    Overdue payments

    Payment status

    Resource status

    Solution

    Near due

    The system checks whether your account balance is sufficient to pay for the next three billing cycles based on the average payable amount during the last 7 hours. If you do not have a sufficient balance in your Alibaba Cloud account, the system notifies you by text message or email.

    Warning

    You are notified if your service is about to be suspended due to an overdue payment. To ensure service continuity, renew your service at the earliest opportunity.

    After you top up the account balance, your service is resumed.

    Overdue

    If your Alibaba Cloud account has an overdue payment, all pay-as-you-go instances within your account are affected.

    • After a payment becomes overdue, the instances remain running for one day.

    • The instances are stopped one day after a payment becomes overdue.

    • If you have an overdue payment, you cannot release your instances.

    • If you top up your account and complete the overdue payment within 15 days after an NLB instance is stopped, the NLB instance is automatically enabled and you can continue to use the NLB instance.

    Fifteen days after an NLB instance is stopped due to an overdue payment, the NLB instance is released. The configurations and data of the instance are deleted and cannot be recovered.

    You cannot restore these instances.

    View the overdue amount

    1. Log on to the Billing Management console.

    2. On the Account Overview page, view overdue payments.