This topic describes the key features of Health Cloud of Salesforce on Alibaba Cloud and the differences between Health Cloud of Salesforce on Alibaba Cloud and Health Cloud of the global edition.
Health Cloud gives organizations across the healthcare industry the tools to efficiently run their business and best serve their patients and members. From managing patients and provider networks for insurance payers and medical service providers, to improving sales and commercial excellence for medical device companies, Health Cloud has a solution for whatever part you play in the healthcare industry.
Key features
Industry-specific Data Models
Health Cloud offers specific data models for the healthcare industry to ensure that data capture, storage, and analysis meet industry standards and requirements. These models support comprehensive integration from electronic health records (EHRs) to patient participation information and can adapt to changing regulatory requirements. These models provided by Health Cloud help medical organizations implement data-driven decision-making and optimize patient care and business results.
Campaign
Campaigns are an effective way to help patients and members stay engaged with their care teams and stick with their care plans. From health education to appointment reminders, you can improve patient participation throughout the connected experience. You can identify groups of people who share a need and assign them to a campaign.
Timeline
A timeline gives you a snapshot of someone's healthcare events and activities in chronological order. You can select a time scale and check all the important details of a person's care or filter the events to check a view. This way, it is easy to get a snapshot of the person's prescriptions from last month, or check the medical events of next month.
Care Plan
You can use Health Cloud to enroll participants in care plans such as diet and nutrition classes or employer-sponsored wellness plans. To ensure compliance, you can capture the electronic signatures of participants and track consent for each care plan enrollment. Patients and members who are not physically present can log on to their community cloud and view and confirm related plans.
Social Determinants
Providing great care means having a comprehensive, holistic view of the people who you are managing. If someone with health issues cannot drive to grocery stores or to medical appointments, maintaining or pursuing optimal health is difficult. Health Cloud gives you advanced tools to assess and record barriers to health and formulate specialized intervention measures. These measures resolve specific issues that patients face and ensure that the patients can make achievements in their health journey.
Remote Monitoring
Remote monitoring helps you create a reliable and personalized connection with patients to motivate them on their healthcare journey. You can create care observations, personalize expected values for care metrics, track and analyze patient health data, and register and distribute remote monitoring devices.
Differences between Health Cloud of Salesforce on Alibaba Cloud and Health Cloud of the Global Edition
Health Cloud global strategy is to move away from managed package into Core CRM. Starting from Summer 24 release, new Health Cloud customers do not install managed package anymore. Therefore, Health Cloud managed package is not supported on Alibaba Cloud.
The following features only available in managed package will not be available:
Patient Card LWC
Clinical Data Model
Care Coordination
Custom Entities
Features dependent on external integrations are not supported.
Provider Search
Salesforce Scheduler
Data integration rules
Intelligent Appointment Management
Video Conference
Intelligent Document Automation
Benefit Verification
Medication Management
Assessment
Integrated Care Management
Referral Management
Insurance Group Benefit
Separately, Omnistudio/Omniscript and its dependent features(Patient Card, Utilization, Survey & Assessment, Integrated Care Management, Insurance Group Benefit) are not currently available. Once the managed package version of Omnistudio is moved into core platform, it will be made available to Alibaba Cloud.
AI, Data Cloud, Data Processing Engine, and CRM Analytics are not available on Alibaba Cloud.