Introduction
Although product goal is to keep Salesforce on Alibaba Cloud be identical to rest of the world when compliance permits, there are feature differences due to technical or regulatory reasons. Since technical and regulatory considerations change over time, this document is a description of the current point in time and will evolve in the future.
Salesforce on Alibaba Cloud offers three editions: CN Unlimited Edition (CN UE), CN Enterprise Edition (CN EE), and CN Developer Edition (CN DE). CN Unlimited Edition is widely used across various industries for business and production, covering the three core cloud modules of sales and service, along with their integration, thus providing enterprises with comprehensive customer relationship management tools. CN Enterprise Edition is tailored specifically for the Chinese market, offering more competitive pricing and features to meet the needs of complex businesses. CN Developer Edition provides a development and testing environment for ISV partners of Salesforce on Alibaba Cloud. These three editions share the same limits as Salesforce global versions (such as storage and API etc), some features that are restricted from transfer, or require cross-border connections are turned off by default. Some features are subject to our product roadmap and will be made available in future releases. Like Salesforce CRM in other global regions, Salesforce on Alibaba Cloud follows same 3 times per year major release schedule.
Updates
Event Monitoring was added in the Summer release.
Product and Feature Differences
PRODUCT OR FEATURE | AVAILABLE WITH DIFFERENCES | NOT AVAILABLE | Comments |
Adoption Assistance | ✔️ | These features aren't available because they rely on external resources: Optimizer app Access to the Transition Assistant Lightning Experience Welcome Mat | |
Auth Providers | ✔️ | Predefined social network authentication providers (Apple, Facebook, Janrain, etc.) are not supported. Salesforce, OpenID Connect, and Custom Authentication Providers are supported. | |
Backup and Restore | ✔️ | Backup and restore is unavailable. | |
B2B Commerce deployed with Lightning Experience | ✔️ | B2B Commerce deployed with Lightning Experience is unavailable. | |
Big objects | ✔️ | Big Objects are included in the Winter 25 release, and are now available. | |
Client-side tools | ✔️ | Client-side tools such as Data Loader, Salesforce DX, require admin to create a connected-app in the org, and point the login endpoint to login.sfcrmproducts.cn. | |
Commerce Cloud | ✔️ | Commerce Cloud is unavailable. No access to Salesforce Checkout and Self Service order center. | |
CPQ | ✔️ | Salesforce CPQ is unavailable. | |
CRM Analytics | ✔️ | CRM analytics is unavailable. | |
Data Cloud | ✔️ | Data Cloud, Data.com Clean and Prospector are unavailable. | |
Data Assessment | ✔️ | Company Recommendation is unavailable. Data assessment tab is unavailable. Data journey company match feature is unavailable. Data.com Discovery is disabled. | |
Data.com (including "Jigsaw") | ✔️ | Data.com is not available. Data.com fields, such as DunsNumber, Jigsaw, NaicsCode, NaiscDesc, Tradestyle are not present | |
Document Generation | ✔️ | Document Generation features as part of Omnistudio are unavailable. | |
Duplicate Management | ✔️ | Duplicate rules and match rules are unavailable. ISV options are available for consideration. | |
Einstein.ai | ✔️ | Einstein.ai Data Access via Cloud to Cloud is disabled. | |
Einstein Activity Capture | ✔️ | Integration with Outlook and Gmail is unavailable. | |
Einstein Bots | ✔️ | Einstein Bots are not available | |
Einstein Case Classification | ✔️ | Case classification features are unavailable. | |
Einstein EP API | ✔️ | Einstein Metadata models and are disabled. Einstein Metadata access is disabled. | |
Einstein Prediction Builder | ✔️ | Prediction Builder and related features are unavailable. | |
Einstein Search | ✔️ | AI search features are unavailable. | |
Einstein SmartAgent Suggested Article | ✔️ | Einstein Article Recommends is unavailable. Einstein Answers is disabled. Einstein Answer Snippets is disabled. | |
Einstein SmartAgent Suggested Response | ✔️ | Einstein Reply Recommendations is unavailable. | |
✔️ | Email Relay, Gmail Integration and Sync, Outlook Integration and Sync, Send through External Email Services, Email Logs, Advance Email security, and Test Deliverability are un-available. | ||
Email Limits | ✔️ | There is a per-org limit of 15K outbound messages per day. Account activations and password resets are not included in this limit. Limit increase is expected for future release. Before then, customer can request this limit increase through a support case. Outbound: messages originating inside the Salesforce org to mailboxes external to the org. | |
Editions | ✔️ | The current editions available for Salesforce on Alibaba Cloud are: CN Unlimited Edition, CN Enterprise Edition, and CN Developer Edition. | |
Event Monitoring | ✔️ | Since CRM Analytics is not available for Salesforce on Alibaba Cloud, the event monitoring analytics app and pre-built dashboards are not available. | |
Experience Cloud | ✔️ | Experience cloud site must be run under a custom domain. Experience Cloud (Community Cloud) site must be run under a custom owned domain. Out-of-office messages are unavailable. Trailhead badge cards are disabled. CMS isn’t supported. Posts can’t be categorized by sentiment. Video isn’t allowed in the rich text editor on content detail pages. Sitemap Generation is disabled. The default Experience Cloud Content Delivery Network (CDN) is disabled. Customers may bring their own CDN, such as Alibaba Cloud CDN. | |
Field Service | ✔️ | Field service is not available. | |
Flow Builder | ✔️ | Cloud Flow Designer is unavailable. | |
Flow orchestration | ✔️ | Flow orchestration is now available. Orchestration and Flow Templates from the AppExchange are not available in the designer, as AppExchange connectivity is not available in China. | |
Geocodes | ✔️ | Geocodes are unavailable. | |
Google Apps | ✔️ | Google apps are unavailable. Gmail connector is unavailable. | |
Help Links | ✔️ | Help links go to global Salesforce Help and Training, but are not customized for CN Editions. | |
In-App Guidance | ✔️ | User feedback in Lightning is unavailable. | |
Intelligent Swarming | ✔️ | Intelligent swarming, or service swarming, using Slack is unavailable. | |
ISV Services | ✔️ | Environment Hub, Partner Developer Edition, and the License Management App are unavailable. | |
Lightning Bridge | ✔️ | In Canvas App Previewer, the Heroku Quick Start button is unavailable. | |
Lightning Console | ✔️ | Debug view in Console is unavailable. | |
Lightning Object Creator | ✔️ | Lightning Object Creator is unavailable. | |
Lightning Platform Partnerships | ✔️ | Google Sheets, Skype for Salesforce, and Cisco Spark are unavailable. | |
Lightning Sync | ✔️ | Lightning Sync is unavailable. | |
Maps and Location Services | ✔️ | Maps and location services are unavailable. | |
Marketing Cloud Account Engagement | ✔️ | Account Engagement is unavailable. | |
Microsoft Teams Integration | ✔️ | Microsoft Teams integration is unavailable. | |
Salesforce Mobile App | ✔️ | Salesforce on Alibaba Cloud iOS Mobile app is now available. AI, push notification, offline, custom branding, mobile plus, mobile publisher, are not currently supported. Other OS such as Ipad, Android are not supported. | |
Mobile Push | ✔️ | Mobile push is unavailable. | |
Omnichannel | ✔️ | Omnichannel routing and supervisor are unavailable. | |
Omnistudio | ✔️ | The new OmniStudio Designer is available on core for Health Cloud. OmniStudio Runtime is available on core. Previous managed packages versions of OmniStudio are not supported. | |
Platform Encryption & Keys | ✔️ | Cache-only keys are unavailable. Search indexes are not encrypted. | |
Platform Functions | ✔️ | Platform Functions is unavailable. | |
Private Connect | ✔️ | Private Connect is unavailable. | |
Pub/sub API | ✔️ | Pub/sub API is unavailable. | |
Public link | ✔️ | Content and file shared via public link are unsupported. | |
Quip | ✔️ | Files Connect (includes Quip) is unavailable. Isotope (Engage) is unavailable. | |
Sales Cloud Einstein | ✔️ | Sales Cloud Einstein is unavailable | |
Sales Cloud Leads | ✔️ | Lead generation integration is restricted (no public lead sources are available). | |
Sales Dialer | ✔️ | Sales Dialer is unavailable. | |
Salesforce Authenticator | ✔️ | Salesforce Authenticator is unavailable. TOTP Multi-Factor Authentication is supported, but push notification MFA is not supported. | |
Salesforce Classic | ✔️ | Salesforce Classic is unavailable. | |
Salesforce Connect | ✔️ | Salesforce Connect enables out-of-box connectivity to Salesforce on Alibaba Cloud orgs only. | |
Salesforce Inbox | ✔️ | Salesforce Inbox is unavailable. | |
Scratch Orgs | ✔️ | Scratch orgs require a support case to enable. Scratch orgs use Trialforce templates for org creation. | |
Self Service Discovery | ✔️ | Rich link preview rendering is unavailable. | |
Service Cloud Messaging | ✔️ | Live Messaging is unavailable. | |
Service Cloud - Social Customer Service | ✔️ | Social Publisher and Social Objects are unavailable. | |
Service Cloud - SOS | ✔️ | Service Cloud - SOS is unavailable. | |
Service Cloud - Web2Case, Web2Lead | ✔️ | Recaptcha is unavailable. | |
Shield | ✔️ | Event Monitoring is now available in China. Shield provides Platform Encryption, Field Audit Trail, and Event Monitoring. The Data Detect managed package is not currently available for Salesforce on Alibaba Cloud | |
Social Accounts, Contacts, and Leads | ✔️ | Social profiles (such as Twitter and YouTube) are unavailable. | |
Topic Influence Work for Knowledge | ✔️ | Topics event tracking is unavailable. | |
Trailhead | ✔️ | Trailhead authorization and connectivity does not work with Salesforce on Alibaba Cloud orgs. China-based orgs cannot be used as Trailhead playgrounds, and packages in Trailhead modules generally cannot be deployed to Salesforce on Alibaba Cloud orgs. |
Health Cloud
Health Cloud is transitioning from managed package into using features natively included in Salesforce. Starting from Summer 24 release, new Health Cloud customers no longer need to install the managed package. Additionally, the global version of Health Cloud managed package is not supported on Alibaba Cloud.
The following features only available in managed package will not be available:
Patient Card LWC
Clinical Data Model - replaced by clinical data model in Core CRM
Care Coordination - replaced by Integrated Care Management in Core CRM
Custom entities
Features dependent on external integrations, such as Google Map, AWS services are not supported in the current release.
Provider Search
Salesforce Scheduler
Data Integration Rule
Intelligent Appointment Management
Video Conference
Intelligent Doc Automation
Benefit Verification
Medication Management
Assessment
Integrated Care Management
Referral Management
Insurance Group Benefit
Separately, OmniStudio Designer and its dependent features( patient card, utilization, survey & assessment, integrated care management, insurance group benefit) are not currently available. OmniScript and the OmniStudio runtime are supported, and can be deployed using Salesforce developer tools.
AI, Data Cloud, Data processing engine, and CRM Analytics are not available on Alibaba Cloud.
Domains for Salesforce on Alibaba Cloud
In instances managed by Salesforce.com, some domains should be allow-listed in order for the app function fully. This is described in the following help and training article at help.salesforce.com. Similar operations are also required in instances managed by Salesforce on Alibaba Cloud.
The left-hand column shows the settings used in global tenant orgs, while the middle column displays the values used in tenant orgs on Salesforce on Alibaba Cloud.
As of Winter'25, Customer 360 Data Manager and OmniChannel are not available on Salesforce on Alibaba Cloud; however, the domains are provided in this doc for future use.
Setup Domain ("my-domain".setup.sfcrmproducts.cn) is being enabled in the Winter 25 release. This should overcome issues with third-party cookies being blocked in some browsers.
Domains used by Salesforce.com | Salesforce on Alibaba Cloud Equivalent Domain | Usage |
app.salesforceiq.com | Not Applicable | Provides Inbox services for customers outside of the European Union (EU). |
app.salesforceiq.com | Not Applicable | Provides Inbox services for customers within the EU. |
*.bluetail.salesforce.com | Not Applicable | News, account logos, and automated account fields. |
*.sfcrmapps.cn | Visualforce pages, Lightning pages, and content (files) stored in Salesforce. | |
*.user-content.sfcrmapps.cn | User content stored in Salesforce. | |
sfcrmproducts.cn | Salesforce login authentication and multiple Salesforce content sites, including Salesforce Help, Salesforce Developers, Salesforce Admins, and more. | |
Not Applicable | Chat, Omni-Channel, and SOS. | |
*.experience-builder.sfcrmapps.cn *.experience-preview.sfcrmapps.cn *.experience-live-preview.sfcrmapps.cn | Experience Builder for Experience Cloud sites. Notice: Experience Cloud (Community Cloud) site must be run under a custom owned domain. | |
*.hub.sfcrmproducts.cn *.admin.hub.sfcrmproducts.cn | Customer 360 Data Manager. | |
*.scrt.sfcrmproducts.cn | Next generation Omni-Channel engagement. (Examples: Voice and messaging.) | |
*.setup.sfcrmproducts.cn | Setup pages in Salesforce. | |
*.sites.sfcrmapps.cn | Salesforce Sites. | |
*.sfdcopens.sfcrmproducts.cn | Email tracking. (Reserved for future use.) | |
*.site.com | *.experience.sfcrmapps.cn | Experience Cloud sites. |
.trailblazer.me | Not Applicable | Sign-up, login, and profile and settings management with multiple Salesforce-related sites, including AppExchange, IdeaExchange, Salesforce Help, Trailhead, and Trailblazer Communities. |
Not Applicable | Enablement Sites (myTrailhead). |