Introduction
Although product goal is to keep Salesforce on Alibaba Cloud be identical to the rest of the world when compliance permits. This document is a description of the current point in time and will evolve in the future.
Salesforce on Alibaba Cloud offers three editions: CN Unlimited Edition and CN Enterprise Edition for production use and CN Developer Edition for application development purposes. All the editions are Salesforce applications tailored to meet both the local compliance and unique market needs in China. CN Edition has limits and platform allocations (such as storage and API etc.) that are equivalent to Salesforce global versions. Some features that require additional network design and connections are turned off by default. Some features are subject to our product roadmap and will be made available in future releases. Salesforce on Alibaba Cloud follows the same 3 times/year major release schedule.
Updates
In the Spring'25 Release:
Salesforce Scheduler is officially released.
Loyalty Management is in limited preview by invitation only in the Spring release. Features are currently being tested and do not have production support.
Key Products for Spring 2025
Salesforce Scheduler - CN |
Salesforce Scheduler - Additional Appointments (1000/month) - CN |
Additional 20 Objects for Customer Community - CN |
Additional 20 Objects for Customer Community Plus - CN |
Additional 20 Objects for Partner Community - CN |
Additional 20 Objects for Partner Relationship Management - CN |
Public Communities Page Views (1 million/month) - CN |
Salesforce Integration User License - CN |
Unlimited Apps Pack - CN |
Unlimited Platform Subscription - CN |
Product and Feature Differences
PRODUCT OR FEATURE | AVAILABLE WITH DIFFERENCES | NOT AVAILABLE | Comments |
Adoption Assistance | ✔️ |
| These features aren't available because they rely on external resources: Optimizer app Access to the Transition Assistant Lightning Experience Welcome Mat |
Auth Providers | ✔️ |
| Predefined social network authentication providers (Apple, Facebook, Janrain, etc.) are not supported. Salesforce, OpenID Connect, and Custom Authentication Providers are supported. |
Backup and Restore |
| ✔️ | Backup and restore is unavailable. |
B2B Commerce deployed with Lightning Experience |
| ✔️ | B2B Commerce deployed with Lightning Experience is unavailable. |
Client-side tools | ✔️ |
| Client-side tools such as Data Loader, Salesforce DX, require admin to create a connected-app in the org, and point the login endpoint to login.sfcrmproducts.cn. |
Commerce Cloud |
| ✔️ | Commerce Cloud is unavailable. No access to Salesforce Checkout and Self Service order center. |
CPQ |
| ✔️ | CPQ is unavailable. Revenue Lifecycle Management is recommended instead. |
CRM Analytics |
| ✔️ | CRM analytics is unavailable. |
Data Cloud |
| ✔️ | Data Cloud, Data.com Clean and Prospector are unavailable. |
Data Assessment |
| ✔️ | Company Recommendation is unavailable. Data assessment tab is unavailable. Data journey company match feature is unavailable. Data.com Discovery is disabled. |
Data.com (including "Jigsaw") |
| ✔️ | Data.com is not available. Data.com fields, such as DunsNumber, Jigsaw, NaicsCode, NaiscDesc, Tradestyle are not present. |
Document Generation |
| ✔️ | Document Generation features as part of Omnistudio are unavailable. |
Duplicate Blocking |
| ✔️ | Duplicate blocking is unavailable. ISV options are available for consideration. |
Einstein.ai |
| ✔️ | Einstein.ai Data Access via Cloud to Cloud is disabled. |
Einstein Activity Capture |
| ✔️ | Integration with Outlook and Gmail is unavailable. |
Einstein Bots |
| ✔️ | Einstein Bots are not available. |
Einstein Case Classification |
| ✔️ | Case classification features are unavailable. |
Einstein EP API |
| ✔️ | Einstein Metadata models are disabled. Einstein Metadata access is disabled. |
Einstein Prediction Builder |
| ✔️ | Prediction Builder and related features are unavailable. |
Einstein Search |
| ✔️ | AI search features are unavailable. |
Einstein SmartAgent Suggested Article |
| ✔️ | Einstein Article Recommendations is unavailable. Einstein Answers is disabled. Einstein Answer Snippets is disabled. |
Einstein SmartAgent Suggested Response |
| ✔️ | Einstein Reply Recommendations is unavailable. |
✔️ |
| Email Relay, Gmail Integration and Sync, Outlook Integration and Sync, Send through External Email Services, Email Logs, Advance Email security, and Test Deliverability are un-available. | |
Email Limits | ✔️ |
| There is a per-org limit of 250K outbound messages per day. Account activations and password resets are not included in this limit. Limit increase is expected for future release. Before then, customer can request this limit increase through a support case. Outbound: messages originating inside the Salesforce org to mailboxes external to the org. |
Editions | ✔️ |
| Global editions, such as EE, UE, PE are unavailable in China. Local editions are available. The current editions available in China are: CN UE Edition, CN EE Edition, and CN Developer Edition. CN EE is comparable to Enterprise Edition. CN UE is comparable to Unlimited Edition. CN Developer Edition is comparable to Developer Edition. There are some features not available in China as noted in this document. |
Enhanced Usage Metrics | ✔️ | Enhanced Usage Metrics isn't available in air-gapped environments such as Salesforce on Alibaba Cloud as per this article https://help.salesforce.com/s/articleView?id=002890905&type=1 | |
Event Monitoring | ✔️ |
| Since CRM Analytics is not available, the event monitoring analytics app and pre-built dashboards are not available, and analytics licenses are not supplied. |
Experience Cloud | ✔️ |
| Experience cloud site must be run under a custom domain. Out-of-office messages are unavailable. Trailhead badge cards are disabled. CMS isn't supported. Posts can't be categorized by sentiment. Video isn't allowed in the rich text editor on content detail pages. Sitemap Generation is disabled. The default Experience Cloud Content Delivery Network (CDN) is disabled. Customers may bring their own CDN. |
Field Service |
| ✔️ | Field service is not available. |
Flow Builder | ✔️ |
| Cloud Flow Designer is unavailable. |
Flow orchestration | ✔️ |
| Flow orchestration is now available. Orchestration and Flow Templates from the AppExchange are not available in the designer, as AppExchange connectivity is not available in China. |
Geocodes |
| ✔️ | Geocodes are unavailable. |
Google Apps |
| ✔️ | Google apps are unavailable. Gmail connector is unavailable. |
Help Links | ✔️ |
| Help links go to global Salesforce Help and Training, but are not customized for CN Editions. |
In-App Guidance | ✔️ |
| User feedback in Lightning is unavailable. |
Intelligent Swarming |
| ✔️ | Intelligent swarming, or service swarming, using Slack is unavailable. |
ISV Services |
| ✔️ | Environment Hub, Partner Developer Edition, and the License Management App are unavailable. |
Lightning Bridge | ✔️ |
| In Canvas App Previewer, the Heroku Quick Start button is unavailable. |
Lightning Console | ✔️ |
| Debug view in Console is unavailable. |
Lightning Object Creator |
| ✔️ | Lightning Object Creator is unavailable. |
Lightning Platform Partnerships |
| ✔️ | Google Sheets, Skype for Salesforce, and Cisco Spark are unavailable. |
Lightning Sync |
| ✔️ | Lightning Sync is unavailable. |
Maps and Location Services |
| ✔️ | Maps and location services are unavailable. |
Marketing Cloud Account Engagement |
| ✔️ | Account Engagement is unavailable. |
Microsoft Teams Integration |
| ✔️ | Microsoft Teams integration is unavailable. |
Salesforce Mobile App (iOS) | ✔️ |
| Salesforce on Alibaba Cloud iOS Mobile app is now available. AI, push notification, offline, custom branding, mobile plus, mobile publisher, are not currently supported. Other OS such as iPad, Android are not supported. |
Salesforce Mobile App (Android) |
| ✔️ | The Salesforce on Alibaba Cloud mobile app is not available for Android. |
Mobile Push |
| ✔️ | Mobile push is unavailable. |
Omnichannel |
| ✔️ | Omnichannel routing and supervisor are unavailable. |
Omnistudio | ✔️ |
| The new OmniStudio Designer is available on core. It has not been enabled in most industry cloud products at this time, including Health Cloud. A patch release of Health Cloud is planned to enable this feature. OmniStudio Runtime is available on core. Previous managed packages versions of OmniStudio are not supported. |
Platform Encryption & Keys | ✔️ |
| Cache-only keys are unavailable. Search indexes are not encrypted. |
Platform Functions |
| ✔️ | Platform Functions is unavailable. |
Private Connect |
| ✔️ | Private Connect is unavailable. |
Pub/sub API |
| ✔️ | Pub/sub API is unavailable. |
Public link |
| ✔️ | Content and file shared via public link are unsupported. |
Quip |
| ✔️ | Files Connect (includes Quip) is unavailable. Isotope (Engage) is unavailable. |
Sales Cloud Einstein |
| ✔️ | Sales Cloud Einstein is unavailable. |
Sales Cloud Leads | ✔️ |
| Lead generation integration is restricted (no public lead sources are available). |
Sales Dialer |
| ✔️ | Sales Dialer is unavailable. |
Sales Setup ("Sales Cloud Go") |
| ✔️ | Sales Cloud Go is unavailable. |
Salesforce Authenticator |
| ✔️ | Salesforce Authenticator is unavailable. TOTP Multi-Factor Authentication is supported, but push notification MFA is not supported. |
Salesforce Classic |
| ✔️ | Salesforce Classic is unavailable. |
Salesforce Connect | ✔️ |
| Salesforce Connect enables out-of-box connectivity to Salesforce on Alibaba Cloud orgs only. |
Salesforce Inbox |
| ✔️ | Salesforce Inbox is unavailable. |
Scratch Orgs | ✔️ |
| Scratch orgs require a support case to enable. Scratch orgs use Trialforce templates for org creation. |
Self Service Discovery |
| ✔️ | Rich link preview rendering is unavailable. |
Service Cloud Messaging |
| ✔️ | Live Messaging is unavailable. |
Service Cloud - Social Customer Service |
| ✔️ | Social Publisher and Social Objects are unavailable. |
Service Cloud - SOS |
| ✔️ | Service Cloud - SOS is unavailable. |
Service Cloud - Web2Case, Web2Lead | ✔️ |
| Recaptcha is unavailable. |
Shield | ✔️ |
| Event Monitoring is now available in China. Shield provides Platform Encryption, Field Audit Trail, and Event Monitoring. The Data Detect managed package is not currently available for Salesforce on Alibaba Cloud. |
Social Accounts, Contacts, and Leads |
| ✔️ | Social profiles (such as Twitter and YouTube) are unavailable. |
Topic Influence Work for Knowledge | ✔️ |
| Topics event tracking is unavailable. |
Trailhead |
| ✔️ | Trailhead authorization and connectivity does not work with Salesforce on Alibaba Cloud orgs. China-based orgs cannot be used as Trailhead playgrounds, and packages in Trailhead modules generally cannot be deployed to Salesforce on Alibaba Cloud orgs. |
Health Cloud
Health Cloud is transitioning from managed package into using features natively included in Salesforce. Starting from Summer 24 release, new Health Cloud customers do not install the managed package.
The following features only available in managed package will not be available:
Patient Card LWC
Clinical Data Model - replaced by clinical data model in Core
Care Coordination - replaced by Integrated Care Management in Core
Custom entities
Features dependent on external integrations are not supported in the current release.
Provider Search
Salesforce Scheduler
Data Integration Rule
Intelligent Appointment Management
Video Conference
Intelligent Doc Automation
Benefit Verification
Medication Management
Assessment
Integrated Care Management
Referral Management
Insurance Group Benefit
Separately, OmniStudio Designer and its dependent features( Patient Card, Utilization, Survey & Assessment, Integrated Care Management, Insurance Group Benefit) are not currently available. OmniScript and the OmniStudio runtime are supported, and can be deployed using Salesforce developer tools.
AI, Data Cloud, Data processing engine, and CRM Analytics are not available on Alibaba Cloud.
Domains for Salesforce on Alibaba Cloud
In instances managed by Salesforce.com, some domains should be allow-listed in order for the app function fully. This is described in the following help and training article at help.salesforce.com.
The left-hand column has the settings used in Salesforce Orgs in the rest of the world. The middle column has the values used in Salesforce on Alibaba Cloud.
As of Winter' 25, Customer 360 Data Manager and OmniChannel are not available on Salesforce on Alibaba Cloud; however, the domains are provided in this doc for future use.
The setup domain ("my-domain".setup.sfcrmproducts.cn) is being enabled in the Winter 25 release. This should overcome issues with third-party cookies being blocked in some browsers.
Domains used by Salesforce.com | Salesforce on Alibaba Cloud Equivalent Domain | USE |
app.salesforceiq.com | Not Applicable | Provides Inbox services for customers outside of the European Union (EU). |
app.salesforceiq.com | Not Applicable | Provides Inbox services for customers within the EU. |
*.bluetail.salesforce.com | Not Applicable | News, account logos, and automated account fields. |
Visualforce pages, Lightning pages, and content (files) stored in Salesforce. | ||
*.user-content.sfcrmapps.cn | User content stored in Salesforce. | |
Salesforce login authentication,. Also used for multiple Salesforce content sites, including Salesforce Help, Salesforce Developers, Salesforce Admins, Trailblazer Communities, and Trailhead. | ||
Not Applicable | Chat, Omni-Channel, and SOS. | |
*.experience-builder.sfcrmapps.cn *.experience-preview.sfcrmapps.cn *.experience-live-preview.sfcrmapps.cn | Experience Builder for Experience Cloud sites. | |
*.hub.sfcrmproducts.cn *.admin.hub.sfcrmproducts.cn | Customer 360 Data Manager. | |
*.scrt.sfcrmproducts.cn | Next generation Omni-Channel engagement. (Examples: Voice and messaging.) | |
*.setup.sfcrmproducts.cn | Setup pages in Salesforce. | |
*.sites.sfcrmapps.cn | Salesforce Sites. | |
*.sfdcopens.sfcrmproducts.cn | Email tracking. (Reserved for future use.) | |
*.experience.sfcrmapps.cn | Experience Cloud sites. | |
.trailblazer.me | Not Applicable | Sign-up, login, and profile and settings management with multiple Salesforce-related sites, including AppExchange, IdeaExchange, Salesforce Help, Trailhead, and Trailblazer Communities. |
Not Applicable | Enablement Sites (myTrailhead). |