In this era of rapidly evolving Large Language Models (LLMs), Salesforce continues to lead the way in AI application, having built the #1 AI CRM platform. Now, the AI power of Salesforce CRM has arrived on Salesforce on Alibaba Cloud. Through integration with Tongyi Qwen, Alibaba Cloud's leading LLM in China, we're creating an exceptional CRM+AI combination.
Salesforce on Alibaba Cloud AI CRM delivers trusted and scalable artificial intelligence, deeply integrated within the CRM system. Leveraging the CXG AI Connector, you can create customizable and generative AI experiences based on customer data, securely addressing all your business needs. With Prompt Builder, bring the power of AI to any industry, department, user, and workflow.
Key Values
Prompt Builder provides users with a powerful toolkit for creating customizable and reusable prompt templates within Salesforce on Alibaba Cloud, delivering the following core values:
Flexible Adaptation to Business Needs: Using prompt templates, users can quickly configure agent actions to leverage the power of Alibaba Cloud's Tongyi Qwen Large Language Model for tasks such as summarization, field generation, and content creation.
Seamless Generative AI Integration: Infuse generative AI capabilities into enterprise workflows, extending the generative experience and automating actions.
Key Features
1. Quickly Build Generative Experiences
Reduced Technical Barrier: Deploy AI capabilities at scale without writing complex code, simply by connecting through CXG AI Connector.
Simplified Prompt Development: Empower Salesforce users on Alibaba Cloud to create prompt templates with click-based actions for content summarization and generation.
2. Enhancing Prompts with Enterprise Data
Deep Data Integration: Leverage CRM and external data sources to create more relevant and contextually rich prompts.
Data-Driven Optimization: Leverage merge fields to reference CRM and external data sources, dynamically populating prompts with real-time data at runtime.
3. Deeply Embedded in Workflows
Templated Deployment: Build a prompt template once and reuse it across various contexts like record pages and Flows, extending the generative experience.
End-to-end integration: Seamlessly embedded within the Salesforce platform, covering the entire business process across sales, service, and marketing.
