Impact of expiration or overdue payments
Instance type | Instance status | Action |
Pay-as-you-go instance | Your services are not affected on the first day when an overdue payment occurs in your Alibaba Cloud account. The system sends text messages or emails to notify you to add funds at the earliest opportunity. | Add funds to your Alibaba Cloud account at the earliest opportunity. |
From the second day to the fourteenth day after an overdue payment occurs in your Alibaba Cloud account, all pay-as-you-go instances that belong to the account become inactive. | Add funds to your Alibaba Cloud account. The instances are immediately unlocked. | |
On the fifteenth day after an overdue payment occurs in your Alibaba Cloud account, all pay-as-you-go instances that belong to the account are automatically released. The data in the instances is cleared. | The data is permanently deleted and cannot be restored. |
Make sure that your Alibaba Cloud account has a sufficient balance.
Refunds
The following refund policy applies to OpenSearch Vector Search Edition:
Refunds are not supported for pay-as-you-go instances.