The very first step of making a refund is to know the refund policy of the product. Alibaba Cloud Marketplace only can make the refund with ISVS' permission. You can see the policy on the product information page.
If the Vendor supports returns, please submit a ticket to let Alibaba Cloud know your request.
Please choose Financial Support, and fill in your order information.
The information below is necessary:
Order id
Instance id
Account id
Preferred refund type: by coupon or refund to the bank account
Any information is needed particularly by the product you want to return