After alerts are sent to the alert management system, the alerts are merged into different
sets based on a route consolidation policy. An incident is automatically created for
each set. Alert incidents help you manage each alerting process and workflow. This
topic describes how to manage alert incidents.
Prerequisites
Alerts are integrated. For more information, see
Integrate alerts.
Procedure
- Log on to the Log Service console.
- On the Intelligent O&M tab of the Log Application section, click Alert OpsCenter.
- On the Alert OpsCenter page, find the business that you want to manage in the business list and click the
ID of the business.
- In the left-side navigation pane, choose .
- In the Incidents list, find the incident that you want to manage. You can click OK,
Set Handler, or Ignore in the Actions column to manage the incident.
For example, if an incident is in the
Pending Evaluation state, you can click
OK and specify a handler to handle the incident.
For more information about alert incidents, see Alert incident management.