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Enterprise Distributed Application Service:Refund policy

Last Updated:May 15, 2023

This topic describes how to unsubscribe from pay-as-you-go or subscription resources in the Enterprise Distributed Application Service (EDAS) console.

Subscription resources

  1. Log on to the EDAS console. In the top navigation bar, choose Expenses > User Center.

  2. In the left-side navigation pane, choose Order Management > Refund.

  3. On the Unsubscribe page, perform operations on one of the following tabs based on your business requirements:

    • Unsubscribe from resources that are being used.

      1. On this tab, specify the Name, Instance ID, Created At, and Type parameters and click Search to filter the resource from which you want to unsubscribe. In the Actions column of the filtered resource, click Unsubscribe Resource.

      2. On the Unsubscribe Resource page, specify the Reason parameter, select the I have read the Unsubscribing Rules and confirmed the unsubscribe amount. and I have confirmed that the data of the unsubscribe instance is backed up and migrated. check boxes, and then click Unsubscribe.

    • Unsubscribe Renewal Period

      1. On this tab, specify the Name and Instance ID parameters and click Search to filter the resource from which you want to unsubscribe. In the Actions column of the filtered resource, click Cancel Renewal.

      2. On the Cancel Renewal page, specify the Updated Expiration Time parameter.

      3. Select the I have read the Unsubscribing Rules and confirmed the unsubscribe amount. check box, confirm the value of the Refund Amount parameter, and then click Unsubscribe.

On the Unsubscribe page, you can click Unsubscribe Order Details to view the unsubscribed orders.

Pay-as-you-go resources

Note

Before you unsubscribe from all pay-as-you-go resources, delete all applications within your account. After you click Overview in the EDAS console, the Wizard page appears if all applications are deleted.

  1. Log on to the EDAS console. In the left-side navigation pane, click Overview.

  2. On the Overview page, click the Image - Return arrow icon in the upper-left corner to exit the Wizard page. In the upper-right corner of the page that appears, click Withdrawal.

  3. In the message that appears, click OK.