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    :Fix the termdd blue screen on Windows Server 2008 R2

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    :Fix the termdd blue screen on Windows Server 2008 R2

    Last Updated:Apr 21, 2026

    Resolve termdd blue screen errors (e.g. 0x000000D1) on Windows Server 2008 R2 by applying the CVE-2019-0708 security patch.

    Symptoms

    A termdd blue screen error with error code 0x000000D1 occurs on an ECS instance running Windows Server 2008 R2.

    image..png

    The dump file shows the termdd.sys (C:\Windows\System32\drivers\termdd.sys) version is earlier than 6.1.7601.24441.

    Cause

    This issue is caused by vulnerability CVE-2019-0708, which Microsoft patched on May 14, 2019.

    Solution

    1. Update the operating system.

      Update the OS with Windows Update

      Use Windows Update to install the latest security patches.

      1. Connect to the ECS instance. See Connect to a Windows instance using Workbench.

      2. Modify the WSUS address in the registry.

        1. Go to Start > Run, and enter regedit.

        2. Navigate to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate. Set WUServer and WUStatusServer to http://update.cloud.aliyuncs.com.

      3. Choose Start > Control Panel > System and Security > Windows Update.

      4. After the scan completes, click Install Updates.

      5. Restart the instance after the updates are installed.

      Manually install the patch

      1. Connect to the ECS instance. See Connect to a Windows instance using Workbench.

      2. Download the cumulative patch KB4499164 or the security-only patch KB4499175.

      3. Double-click the patch to install it.

      4. Restart the instance.

      Update the OS with Cloud Assistant

      1. Log in to the ECS console.

      2. In the left-side navigation pane, choose Maintenance & Monitoring > Cloud Assistant.

      3. On the Common Commands tab, find ACS-ECS-ApplySecurityPatches-for-windows.ps1 and click Run.

        image

      4. Select the target Windows instance, configure the parameters, and run the command.

        See View and run common commands.

    2. Verify the fix.

      • Check the installed patches.

        Open Command Prompt and run systeminfo. Confirm that KB4499164 or KB4499175 is listed.

        image..png

      • Check the termdd.sys version.

        Confirm that termdd.sys (C:\Windows\System32\drivers\termdd.sys) is version 6.1.7601.24441 or later.

      If KB4499164 or KB4499175 is installed and termdd.sys is version 6.1.7601.24441 or later, the blue screen issue is resolved.