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    :Data Subscription starts the SDK and reports the following error "keep alive error"

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    :Data Subscription starts the SDK and reports the following error "keep alive error"

    Last Updated:Jan 16, 2023

    Problem description

    Data subscription reports "keep alive error" error.

    Cause

    The server on which the SDK is running does not have a public IP address and cannot connect to DTS instances. This is also because the consumption checkpoint in the subscription channel is not within the data range of the subscription channel.

    Solution

    Create a public IP address, connect to the SDK over the Internet, or modify the consumption checkpoint. For more information, see modify subscription channel consumption checkpoint.

    Application scope

    • Data Transmission Service (DTS)