When you add a domain name in the Domain Management section of the CDN console, the process may fail if the domain name is already in use, lacks a required ICP filing, or violates a policy. This article describes the causes of and solutions for common errors such as "Domain name already exists," "ICP filing not completed," and "No Permission" (which can be due to blacklisting, insufficient permissions, or being bound to another product) to help you quickly identify and resolve the issue.
Quick reference for error types
Use the keywords from the error message in the console to quickly find the appropriate troubleshooting steps:
Error message | Cause | Solution |
Domain name already exists | The domain name is in use by a product under the current account or another account. | Check the domain name configuration in all related products. |
ICP filing not completed | The domain name does not have a valid ICP filing, which is required when the acceleration region is Global or Chinese mainland. | Complete the ICP filing or change the acceleration region. |
No Permission | The domain name is on a blacklist for policy violations, the account has insufficient permissions, or other issues exist. | Check the domain name status and account permissions. |
Error: "Domain name already exists"
When you add a domain name, the system returns a "Domain name already exists" error if another cloud product already uses the domain name.
Cause 1: Domain exists in another product
Within a single Alibaba Cloud account, you can add a domain name to only one product. If the domain name is already added to products such as DCDN, ApsaraVideo VOD, or ApsaraVideo Live within your account, you cannot add it again to CDN.
Solution
Call the CheckCdnDomainExist - Check whether a domain name exists API to find out which cloud product or account is using the domain name. Alternatively, go to the Alibaba Cloud console and check the domain management lists for DCDN, ApsaraVideo VOD, and ApsaraVideo Live to confirm whether the domain name is already in use.
If you locate the product using the domain name, first delete the domain name from that product, and then add it in the CDN console. Alternatively, submit a ticket for assistance.
Before you delete the domain name, stop or migrate its associated services to avoid disrupting your online services.
Cause 2: Domain exists in another account
If you receive the error message "The root name of your domain is reserved by other account" or the error code DomainReserved, it means a different Alibaba Cloud account has added the domain name to CDN or another cloud product. Your current account cannot add the domain name.
Solution
Call the CheckCdnDomainExist - Check whether a domain name exists API to identify which cloud product or account is using the domain name.
In the CDN console, use the Transfer Domain Names feature. For more information, see Migrate a CDN domain name across accounts.
Error: "ICP filing not completed"
According to regulations from the Ministry of Industry and Information Technology (MIIT) of China, a domain name must have a completed ICP filing before you can add it for acceleration in certain regions.
Cause: ICP filing required for specific regions
When adding a domain name, if you select Global or Chinese Mainland Only as the acceleration region, the domain name must have a completed ICP filing with the MIIT. The system reports an "ICP filing not completed" error if the domain name does not have an ICP filing, the filing is not yet effective, or the filing has expired.
Solution
Complete the ICP filing: Follow the ICP filing procedure. After your filing is approved, add the domain name again.
Change the acceleration region: If your domain name does not need to serve users in the Chinese mainland, you can select Global (Excluding the Chinese Mainland) as the acceleration region when adding the domain name. This does not require an ICP filing.
The information in your ICP filing must match the information you provide when adding the domain name. If the domain name has been transferred or the filing entity has changed, you must first update your ICP filing information.
Error: "No Permission"
When you add a domain name, the system returns a "No Permission" error if it detects an abnormal status for the domain name or if your account has insufficient permissions.
Cause 1: Domain is blacklisted
The system automatically blacklists a domain name for violations, such as hosting illicit content or launching malicious attacks.
Solution
Verify if your domain name has any non-compliant content or security risks. If it does, remove the offending content and fix any security vulnerabilities.
After you confirm that the domain name is compliant, submit a ticket to request its removal from the blacklist. For more information, see Limitations.
Cause 2: Insufficient account permissions
If the current RAM user does not have management permissions for CDN, the system returns a "No Permission" error when you try to add a domain name.
Solution
Sign in to the console using your Alibaba Cloud account (root account) or a RAM user with administrator permissions.
If you are using a RAM user, ask an administrator to grant the AliyunCDNFullAccess permission to that user. For detailed instructions, see Manage permissions for a RAM user.