This topic outlines common billing issues associated with DataV services and their respective solutions.
Can the version be extended after expiration?
To avoid service interruption, it is advisable to renew your version before it expires. Once expired, the Extension Cannot Be Operated. The account will lose access to the console for renewal, but you may repurchase the product. Upon expiration, the product instance is released immediately, and the published visualization application address becomes inaccessible. However, your visualization projects and other production content will be retained for 15 days. During this time, you can repurchase the DataV product and resume your work.
How to upgrade to use the Professional Edition of DataV for one month under an already renewed Enterprise Edition account, and can both versions be used simultaneously?
Upgrading to the Professional Edition for one month while maintaining an active Enterprise Edition account is not feasible if it is the same account. DataV Products Do Not Support Simultaneous Use Of The Enterprise Edition Annual Package And The One-month Professional Edition. To use the Enterprise Edition and Professional Edition features separately, you must create two distinct accounts. For details on how to activate separate accounts, refer to Activate DataV Service.