Starting July 8, 2025, Cloud Firewall stops charging renewal fees for the multi-account management quota on subscription plans. The quota becomes free automatically — no action required.
What's changing
| Before | After (from July 8, 2025) |
|---|---|
| Renewal fees charged for the multi-account management quota (subscription billing) | No renewal fees generated from the next renewal cycle onward |
Effective date
July 8, 2025
What happens automatically
On the effective date, Cloud Firewall automatically stops generating renewal fees for your multi-account management quota starting from your next renewal cycle.
Note: After the adjustment takes effect, you cannot unsubscribe from the remaining quota in your current renewal cycle, and historical renewal fees are not refundable.
Request a partial refund before July 8, 2025
To get a refund for the unused portion of your current renewal cycle, reduce the multi-account management quota to 1 in the Cloud Firewall console before July 8, 2025. The system automatically refunds the unused portion of your current cycle. Historical renewal amounts are not refunded.
After the downgrade, multi-account management is free from your next renewal cycle.
For instructions, see Downgrade and Renewal.
Note: This change does not affect your running business.
FAQ
Does this change affect my current multi-account management setup?
No. This change does not affect your business. The adjustment only affects billing — the feature continues to work as before.
Do I need to do anything before July 8, 2025?
No action is required. The system adjusts billing automatically on the effective date. Optionally, reduce the quota to 1 before July 8 if you want a refund for the unused days in your current renewal cycle.
Can I get a refund for historical renewal fees I already paid?
No. Historical renewal fees are not refundable. Only the unused portion of your current renewal cycle is refundable, and only if you perform the self-service downgrade before July 8, 2025.
What if I do nothing before July 8?
The system automatically stops generating renewal fees starting from your next renewal cycle. No refund is issued for the remaining quota in your current cycle.
If you have questions, submit a ticket for technical support.