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Chat App Message Service:Notice on Alibaba Cloud Chatbot service discontinuation

Last Updated:Mar 28, 2025

Dear Alibaba Cloud users:

Thank you for your continued support of Alibaba Cloud Chatbot. Due to adjustments in our product strategy, Chat App Message Service plan to discontinue the Chatbot functionality starting from July 1, 2025. Effective immediately, the activation of new Chatbot workspaces will no longer be available. If you wish to implement automatic replies to end users via WABA numbers, you can achieve this using the Chat Flow feature.