How to activate an ISV account and add a user to the ISV account -

This topic describes how to activate an independent software vendor (ISV) account and add users to this account.

Procedure for activating an ISV account

Before you activate an ISV account, you must complete the following preparations:

An Alibaba Cloud account is created, and enterprise real-name verification is complete. For more information, see Sign up with Alibaba Cloud and Real-name verification for enterprises.
Chat App Message Service is activated.
A WhatsApp Business Account (WABA) is created and activated. For more information, see WABA onboarding.

The information about your enterprise in the following table is prepared.

Item	Description
Full name	The full name of the enterprise, which is the same as that in the business license.
Address	The address of the enterprise, which is the same as that in the business license.
Website	The website on which the service is provided.
Email address	The business email address of the enterprise.
Legal person	The legal person of the enterprise, which is the same as that in the business license.
Facebook BM ID	The Facebook Business Manager ID.
WhatsApp Business Account ID	The WABA ID.
Service nature	The nature of the service provided by the enterprise.
Signed ISV agreement	The signed ISV agreement. Upload the ISV or Client agreement after the agreement is signed or stamped. The file can be up to 2 MB in size. The file name cannot contain special characters. Note Click here to download the ISV agreement. Only ISVs and ISV customers can download and sign this agreement. The signatory needs to fill in the information described in the following section. Company: the name of the company. Signature: the signature of the signatory. Print Name: the signature of the signatory in block letters. Title: the job title of the signatory. Date: the signing date. The following section describes the signatory and the signing position. Alibaba Cloud signs the agreement on Page 3. ISVs sign the agreement on Page 6 and Page 12. ISV customers sign the agreement on Page 9.

After the preparations are complete, contact your account manager or operations personnel of Alibaba Cloud and submit the ISV information.

Operations personnel of Alibaba Cloud add information about the ISV account based on the ISV information you submit.

Before you add a user to the ISV account, the following information about the user is required:

Item	Description
Full name of the user	The full name of the user to be added to the ISV account.
Address of the user	The address of the user to be added to the ISV account.
Email address	The business email address of the user to be added to the ISV account.
Country or region	The country or region where the user resides.
Client Facebook BM ID	The Facebook Business Manager ID.
Scenarios	The scenario where the user to be added to the ISV account uses WhatsApp to send messages.
Signed Client agreement	Upload the ISV or Client agreement after the agreement is signed or stamped. The file can be up to 2 MB in size. The file name cannot contain special characters. Note Click here to download the ISV agreement. Only ISVs and ISV customers can download and sign this agreement. The signatory needs to fill in the information described in the following section. Company: the name of the company. Signature: the signature of the signatory. Print Name: the signature of the signatory in block letters. Title: the job title of the signatory. Date: the signing date. The following section describes the signatory and the signing position. Alibaba Cloud signs the agreement on Page 3. ISVs sign the agreement on Page 6 and Page 12. ISV customers sign the agreement on Page 9.

To add a user to an ISV account and allow the user to use the console, perform the steps described in the Method 1: A user uses the console section of this topic.
To add a user to an ISV account and allow the ISV account to use the console in place of the user or add a user who does not need to use the console to an ISV account, perform the steps described in the Method 2: An ISV account uses the console in place of a user or a user does not use the console section of this topic.
To add a user to an ISV account and allow the ISV account to use the console in place of the user and assign a RAM user to the user, perform the steps described in the Method 3: An ISV account uses the console in place of a user and assigns a RAM user to the user section of this topic.

After you create an ISV account, create a RAM user for the user within the ISV account.
1. Log on to the RAM console.
2. In the left-side navigation pane, choose Identities > Users.
3. Click Create User and specify related parameters as prompted.
4. Click OK. The RAM user is created.
  For more information about RAM user management in the RAM console, see RAM User Management.
Grant permissions to the RAM user.
1. In the left-side navigation pane, choose Identities > Users.
2. Select the RAM user to which you want to grant permissions.
3. Click Add Permissions in the Actions column, search for cams, and then attach the AliyunCamsFullAccess policy to the RAM user.
After the RAM user is added to the ISV account, the ISV customer needs to log on to the console by using the RAM user and activate Chat App Message Service.
When you log on as a RAM user, click Sign In as RAM User on the logon page.
You can view the user information on the Customer management page in the Chat App Message Service console.
1. Find the user whose information you want to add and click Edit in the Operate column. Then, specify related parameters as prompted.
2. Click Submit audit.
3. Wait for the review. After the information passes the review, the user is added to the ISV account. If the information fails to pass the review, resubmit the user information.
  For more information about operations on the Customer management page, see Manage users.

Log on to the Chat App Message Service console. In the left-side navigation pane, click Customer management.
Click Add and specify the required parameters as prompted.
Click Submit audit.
Wait for the review. After the information passes the review, the user is added to the ISV account. If the information fails to pass the review, resubmit the user information.
For more information about operations on the Customer management page, see Manage users.

Log on to the Chat App Message Service console and click Customer management in the left-side navigation pane.
Click Add and specify the required parameters as prompted.
Click Submit audit for review.
After the information passes the review, find the desired user on the Customer management and click RAM account management in the Operate column.
In the RAM account management dialog box, specify the Login name and UID parameters.
You can obtain the logon name and UID of the RAM user in the RAM console. For more information about how to create a RAM user and grant permissions to the RAM user, see the Method 1: A user uses the console section of this topic.
Click OK. Then, you can use the RAM user to log on to the Chat App Message Service console.
To unbind a RAM account from a user, click RAM account management in the Operate column. In the dialog box that appears, click Unbind RAM account and click OK.