When a pay-as-you-go Managed Service for Prometheus bill becomes overdue, your instances enter a 7-day grace period. After the grace period, metric data collection stops and your instances and data are released.
When a bill becomes overdue
A bill becomes overdue when a payment attempt fails due to insufficient account balance and the payment is not settled by the end of the billing day.
How you are notified
On the day a bill becomes overdue, Managed Service for Prometheus notifies you by email, text message, or internal message.
What happens to your instances
| Timeline | Service behavior | Action |
|---|---|---|
| Days 1–7 after overdue status | Metric data collection continues normally | Add funds to your Alibaba Cloud account to preserve all instances and data |
| After day 7 | Metric data collection stops; instances and data are released after the data retention period expires | Not recoverable after release |
Within 7 days: Managed Service for Prometheus continues to collect metric data from your instances. If you settle the overdue payment during this period, all instances and data are preserved.
After 7 days: Managed Service for Prometheus stops collecting metric data. Once the data retention period expires with no incoming data, your instances and data are released.
You have a 7-day window to settle the payment and preserve your service. After that window closes, data loss is permanent once the retention period expires.
Released resources and data cannot be recovered.