This topic explains the causes of low balance alerts and the suspension of Alibaba Cloud CDN.

Service suspension

Note If you have an overdue payment, the system sends you a notification. In this case, you must renew your subscription at the earliest opportunity to prevent service suspension.
  • Overdue payment alerts

    When a payment becomes overdue, the system notifies you by text messages or emails.

  • Service suspension
    • If you complete the payment within 15 days after it becomes overdue, Alibaba Cloud CDN will not be suspended. If you do not complete the payment within 15 days after the payment becomes overdue, Alibaba Cloud CDN will be suspended.
    • The service suspension rule varies based on the time when the payment becomes overdue, as described in the following table.
      Before 00:00:00 (UTC+8) on April 11, 2022 After 00:00:00 (UTC+8) on April 11, 2022 (excluding the 30-day grace period)
      Accelerated domain names are disabled. The status of the domain names changes to Offline. Within the following 30 days, the domain names are still mapped to their CNAMEs, which are resolved to the origin servers. 30 days after the domain names are disabled, the domain names are no longer resolved to the origin servers. Instead, the CNAMEs of the domain names are mapped to the invalid address offline.***.com. As a result, the domain names become inaccessible. Alibaba Cloud CDN is immediately suspended, the accelerated domain names are disabled, and the status of the domain names becomes Offline. The CNAMEs of the domain names are mapped to the invalid address offline.***.com. As a result, the domain names become inaccessible.
      Note For more information, see Rules for disabling accelerated domain names.
    • After Alibaba Cloud CDN is suspended, the resources cached on the edge nodes are removed. The configurations of the accelerated domain names are retained for one month.
  • Payment settlement and service resumption

    You can check your payment status in Expenses. You can top up your account balance to complete overdue payments. Alibaba Cloud CDN is resumed after overdue payments are completed. Domain names that are disabled due to overdue payments are automatically enabled. Content delivery acceleration is automatically resumed for the domain names.

Low balance alerts

Low balance alerts are sent to you in the following scenarios:
  • Pay-by-data-transfer: The system determines whether you have a sufficient balance in your Alibaba Cloud account to pay for the next three billing cycles based on the average payable amount of the last 7 hours. If you do not have a sufficient balance in your Alibaba Cloud account, the system notifies you by text messages or emails.
  • Pay-by-bandwidth: The system determines whether you have a sufficient balance in your Alibaba Cloud account to pay for the next billing cycle (day) based on the payable amount of the most recent billing cycle (day). If you do not have a sufficient balance in your Alibaba Cloud account, the system notifies you by text messages or emails.