This article provides you with the MaxCompute service stop and arrears strategy.

Note The system may send you notifications that you have overdue payments. When this occurs, please clear all overdue payments to avoid instances being released. Please note that your instances may be released at a system-selected time after the payment due date.If you still have problems, submit a ticket.


The outstanding payment warning and suspension policies for MaxCompute are as follows.
Billing method Outstanding payment warning and suspension policies
  • If your instance expires, the corresponding items in the instance are locked for 15 days (your MaxCompute project data is retained during this time).
  • If the instance is not renewed in the 15 days after the expiration date, the corresponding resources in the instance are released, and all MaxCompute project data associated with the instance cannot be recovered.
  • If a bill that is due cannot be paid through the bank card associated with the billing account, your instance will enter an overdue payment state. By default, you will receive an expiration reminder.
  • If the bill remains unpaid 15 days after it is due, your MaxCompute services are locked.

MaxCompute services enter the outstanding payment or suspension state if, during the running of a calculation task, the following error occurs.

ODPS-0420095: Access Denied - Authorization Failed [4093], You have NO privilege to do the restricted operation on {acs:odps:*:projects/project_name}. Access Mode is AllDenied.

Configure the notification methods of alerts for overdue payments

By default, the system notifies you of overdue payments by sending SMS messages or emails to the mobile phone or email address that is associated with your Alibaba Cloud account. To have these notifications sent to a RAM user, perform the following steps on the Message Center page under your Alibaba Cloud account.
  1. Go to the Message Center page.
    1. In the left-side navigation pane, click Common Settings.
    2. On the Common Settings page that appears, select Product Overdue Payment, Suspension, and Imminent Release Notifications, and click Modify in the Contact column.
  2. In the Modify Contact dialog box that appears, modify the contact to whom you want to send the notification.

    After you modify the contact, notifications about overdue payments, service suspension, and the imminent release of all Alibaba Cloud services under the account are sent to this contact.

    • Add an existing user as the message recipient: Select the user you want to add as a message recipient and click Save.
    • Add a new user as the message recipient.
      1. Click Add Receiver.Add Receiver
      2. Set Name and Email, and click OK.Add Receiver
      3. Select the newly added user and click Save.