This topic describes the common scenarios in which you can use ChatApp Message Service.
Send notifications
You can use ChatApp to send messages to notify your customers about specific information such as logistics information. ChatApp can help improve the message arrival rate and reduce user complaints.
Implement self-services
You can set varieties of replies to help your customers resolve issues in a quick manner.
Implement OTP-based identity authentication
ChatApp supports common social media applications such as WhatsApp. You can authenticate your customers based on their social media accounts. This way, your customers do not need to enter their passwords each time they log on to your business system. This helps improve the user experience of your business system.
Implement customer services
You can use ChatApp to implement two-way communication with your customers. This way, you can respond to your customers in real time.