This topic troubleshoots common issues in the Grafana Tempo-compatible API provided by Application Real-Time Monitoring Service (ARMS).
Error message: Unable to connect with Tempo. Please check the server logs for more details.
Possible cause
The URL is incorrect.
Solution
Verify that the endpoint is in the correct format and that the Tempo-compatible API is supported in the region.
Error message: Unable to connect with Tempo ([Authentication failed] The userId in HTTP header does not match the credentials (username/password). TraceId=xxxx). Please check the server logs for more details.
Possible cause
The AccessKey ID and AccessKey secret do not match, or you do not have the required permissions.
Solution
Verify that the username and password are correct in the header.
If the issue persists, verify that the AccessKey ID is assigned the required permissions.
Error message: Unable to connect with Tempo ([Trace Logstore Not Found] Please verify the UserId and RegionId in HTTP headers are correct, and ensure the trace logstore exists. TraceId=xxxxx). Please check the server logs for more details.
Possible cause
The user ID is incorrect in the header.
Solution
Verify that the Alibaba Cloud account is correct.