This topic describes how to connect to and use a cloud desktop as a regular user.

Background information

You must provide regular users with client installation packages and logon information, and guide the regular users to connect to cloud desktops. Perform the following operations:
  • Download a client. Clients are classified into Windows clients and macOS clients. You can download them in the Elastic Desktop Service (EDS) console.
    Note If the regular user is a convenience user, the system sends an email that contains a client download link to the email address of the user when you assign a cloud desktop to the user. The user can click the link to download the client.
  • Obtain logon information. Logon information includes workspace IDs, usernames, and passwords.
    • If the regular user is a convenience user, the system sends an email that contains information such as workspace IDs, usernames, and passwords to the email address of the user when you assign a cloud desktop to the user. The user can obtain the logon information from the email.
      Note When you create a convenience user, the system sends a password reset email to the email address of the user. The user can click the link in the email to reset the password.
    • If the regular user is an Active Directory (AD) user, you must provide the logon information to the user. You can obtain the workspace ID in the EDS console and obtain the username and password when you create the AD user.
  • Connect to a cloud desktop. You can use a client to connect to a cloud desktop. You are able to connect to a cloud desktop only after you log on to a client.

Download a client

  1. Log on to the EDS console.
  2. In the left-side navigation pane, click Download Client.
  3. Download a Windows or macOS client based on the operating system of your terminal.
    • Windows: Click Windows Client.
    • macOS: Click Mac Client.

Obtain the logon information

  • Obtain a workspace ID.
    • For AD users, you must obtain the workspace ID in the EDS console. Perform the following operations:
      1. In the left-side navigation pane of the EDS console, click Cloud Desktops.
      2. On the Cloud Desktops page, find the cloud desktop to which you want to connect and record the workspace ID.
    • Convenience users can obtain the workspace ID from their emails.

      After a cloud desktop is created, the system sends an instruction email to the convenience user. The convenience user can obtain the workspace ID from the email.

  • Obtain a username and password
    When you create an AD user, you must record the username and password. When you create a convenience user, the system sends a password reset email for the convenience user to reset the password. If you forget the password, you can use one of the following methods to reset it:

Connect to a cloud desktop

  1. Install the client on your computer.
  2. Double-click the Client icon icon to open the client.
  3. In the Configuration step, enter a workspace ID, select a network access mode, and then click Next Step.
    You can set Network access mode to Access through Ali cloud network or Access via secure office network. You can select a network access mode based on the connection method that you configured when you created the workspace. If you select Access via secure office network, make sure that the network of the workspace is connected to a Cloud Enterprise Network (CEN) instance, and the local network is connected to the same CEN instance by using VPN or leased lines.
    Note The first time you log on to the client, you must make logon configurations. The next time you log on to the client, the system uses these configurations and skips this step. To change the workspace, modify the logon configurations.
  4. Enter your username and password and click Next Step.
  5. Optional:If virtual multi-factor authentication (MFA) is enabled, enter the authentication code generated by the virtual MFA device and click Submit.
    Note The first time you log on to the client as a regular user, you must bind a virtual MFA device. For more information, see Bind a virtual MFA device for a regular user.
  6. Select a cloud desktop in the Running state and click the Open Cloud Desktop icon.
    Note Cloud desktops that are associated with the logon user are displayed. If no cloud desktops are available, check whether the user is assigned cloud desktops in the EDS console.
    In the window that appears, you can view the connected cloud desktop.