This topic describes how to connect to and use a cloud desktop as a regular user.

Background information

This topic is intended for administrators who must provide regular users with the client installation package and the logon information. As an administrator, you must familiarize yourself with the following operations:
  1. Download an Elastic Desktop Service (EDS) client. Regular users can access a cloud desktop by using one of the following client types: the software client, browser client, hardware client, and mobile client.
  2. Obtain the logon information, including the workspace IDs, network connection methods, and usernames and passwords.
  3. Log on to the client and connect to a cloud desktop. Regular users can choose any client with which they are most comfortable. Then, they can select a cloud desktop and connect to it.

Download an EDS client

Regular users can use the following types of clients to log on to an EDS client.
  • Software client

    The software client supports Windows (64-bit Windows 7and 64-bit Windows 10) and macOS (macOS 10.13 and later). Regular users must obtain the client installation packages based on the OS type of the computer and install the client. After the client is installed, double-click the client icon to start the client.

    You can download the client on the Download Client page of the EDS console and then provide it for regular users. Regular users can also download the client by using the link in the EDS emails. EDS send emails to only convenience users to download the client.

  • Browser client

    Google Chrome, Firefox, Microsoft Edge, and Safari are supported. Regular users can directly go to the web browser client logon page to start the web client.

  • Hardware client

    EDS device series, including AS01 and AS02 series, are supported. After regular users obtain an EDS device, they need to follow the user instructions to install the device and connect the device accessories, such as the power supply, monitor, keyboard, and mouse. After the device is installed and the accessories are connected, press the power button to start it.

  • Mobile client

    Mobile clients such as Android (Android 10 and later) and iOS (iOS 9 and later) clients are supported. Regular users must obtain the corresponding client installation package based on the OS type of the mobile client, such as a mobile phone, and install the client. After the client is installed, click the app icon to start it.

Obtain the logon information

Before regular users log on to the client, they need to prepare the required logon information, including the workspace IDs, network connection methods, and usernames and passwords. The methods that regular users obtain the information vary based on their account types.
  • For convenience users, the system automatically sends emails to their mailboxes, and they can directly obtain the logon information from the emails.
  • For Active Directory (AD) users, the system does not send them the logon information. You need to provide the logon information to the AD users.
The following logon information is required:
  • Workspace ID

    Cloud desktops are deployed inside workspaces. You can view and record the workspace ID on the Overview page or the Cloud Desktops page in the EDS console.

  • Network connection method
    The client connects to the cloud desktop over the Internet or a virtual private cloud (VPC). When you create a workspace, you can specify the network connection method. After the workspace is created, perform the following operations to view the workspace connection method:
    1. On the Overview page of the EDS console, find the required workspace and click the workspace ID.
    2. On the workspace details page, check the workspace connection method.
      Different workspace connection methods require different client network connection configurations.
      • If the workspace connection method is Internet, select only Access via Ali Cloud Network for the client.
      • If the workspace connection method is VPC, select only Access via Secure Office Network for the client.
      • If the workspace connection method is Internet and VPC, select Access via Ali Cloud Network or Access via Secure Office Network based on your requirements.
      Note
      • If the workspace connection method is Internet, make sure that the local network can access the Internet.
      • If the workspace connection method is VPC, make sure that the on-premises and off-premises networks are connected through the Smart Access Gateway (SAG), Express Connect circuit, or virtual private network (VPN), and the on-premises VPC and the secure office network of the cloud desktop are connected through Cloud Enterprise Network (CEN).
  • Username and password
    • Convenience user: The account type is dedicated to the account system of EDS. When you create a convenience user in the EDS console, the system sends a password reset email to the mailbox of the convenience user. The convenience user can obtain the username and reset the password.
    • AD user: The accounts of AD user are managed by enterprise AD systems. When you create an AD user on an AD domain controller, you must manually record the specified username and password.
    Note If a regular user forgets the password, you can follow the instructions in the following links to reset it:

Log on to the client and connect to a cloud desktop

After regular users install the client and obtain the logon information, they can log on to the client and connect the client to a cloud desktop. The following example uses a software client that uses Windows to describe the procedures.

  1. Install and start the client.
  2. In the Configuration step, enter a workspace ID, select a network connection method, and then click Next.
  3. In the dialog box that appears, enter the obtained username and password, and click Next.
  4. Select a cloud desktop in the Running state and click Connect.
    In the window that appears, you can view the cloud desktop that is connected.