If a backup fails or a client is disconnected from a server, HBR sends alarm SMS messages or emails to your Alibaba Cloud account by default. You can customize the alarm policy and the contact or contact group to receive alarms.

Background information

Note The specified contact or contact group receives an alarm after a backup fails or a client is disconnected from a server for about an hour.

Create an alarm contact

An alarm contact is a person that is assigned to receive backup alerts. You can create an alarm contact as follows:

  1. Log on to the Hybrid Backup Recovery (HBR) console.
  2. In the left-side navigation pane, select Alarm Contact.
  3. On the Alarm Contact Management page, select the Alarm Contact tab.
  4. Click New Contact in the upper-right corner.
  5. In the New Contact dialog box, enter the Contact Name.
  6. Select a Contact Method, and then perform the following steps.
    • Email

      If you select Email as a contact method, enter the Contact Email, and then click Send Verification. Log on to the specified email to view the verification code, go back to the HBR console, and enter the verification code in the Email Verification field.

    • Mobile

      If you select Mobile as a contact method, enter the Mobile and then clickSend Verification. An SMS message that contains a verification code will be sent to your mobile phone. Enter the verification code in the Mobile Verification Code field.

  7. Click OK.
Note
  • On the Alarm Contact tab, you can view a list of all contacts and the related information of each contact.
  • You can click Edit to modify the email and mobile number.
  • You cannot delete a contact that is selected to receive alerts or added to a contact group.

Create an alarm contact group

If you need multiple contacts to receive alerts, you can create an alarm contact group and add these contacts to the contact group to facilitate management. When an alert occurs, all contacts that are included in a contact group will receive an alert.

  1. Log on to the HBR console.
  2. In the left-side navigation pane, select Alarm Contact.
  3. On the Alarm Contact Management page, select the Alarm Contact Group tab.
  4. In the upper-right corner, click New Contact Group.
  5. In the New Contact Group dialog box, enter the Group Name.
  6. Select one or more contacts, and click the icon to add the contact to the group. These contacts are displayed in the Selected Contacts area.
  7. Click OK.
    Note
    • On the Alarm Contact Group tab, you can view a list of all contact groups and the number of contacts in each group.
    • You can click Edit to modify a contact group.
    • You cannot delete a contact group that is selected to receive alerts.

Customize a backup alarm policy

You can customize the following types of backup alarm policies:
Note HBR sends alarm SMS messages or emails to your Alibaba Cloud account by default. If you customize a vault-level alarm policy and an instance-level alarm policy, the instance-level alarm policy takes precedence over the vault-level alarm policy.
  • Vault-level alarm policies

    A vault-level alarm policy applies to all the backup clients of a vault. The backup clients include those installed on ECS instances, local hosts, and local virtual machines.

  • Instance-level alarm policies

    An instance-level alarm policy applies to the backup client installed on a specific instance.

Vault-level alarm policy
The procedure is as follows:
  1. Log on to the HBR console.
  2. On the Overview page, locate the vault for which you need to create an alarm policy.
  3. In the upper-right corner of a vault card, click Settings.
  4. On the Vault Setting page, select an Alarm Policy as required.
    • Disabled

      After you select this option, no alert is sent when an alarm occurs on a backup client or instance that is related to the vault.

    • Default Notification

      After you select this option, alerts for the vault are sent to an Alibaba Cloud account by using SMS messages and emails.

    • Customized Notification

      After you select this option, you can select one or more contacts, and contact groups. After you complete the configuration, alert for the vault are sent to the selected contacts or contact groups.

  5. Click OK.
Instance-level alarm policy

The procedure is as follows:

  1. Log on to the HBR console.
  2. Select the region of the CSG instance for which you want to customize an instance-level alarm policy.
  3. In the left-side navigation pane, click Storage Gateway Backup.
  4. On the Storage Gateway Backup page, click the Cloud Gateway Instance tab.
  5. Locate the target CSG instance and choose More > Alarm Setting in the Actions column.
  6. In the Alarm Policy dialog box that appears, specify the alarm policy as needed.
    Alarm Policy Description
    Disabled If you select this option, no alert is sent when an alarm occurs on the instance.
    Same as Vault If you select this option, the alarm policy of the vault where the ECS instance is located applies to the instance.
    Default Notification If you select this option, alerts for the instance are sent to an Alibaba Cloud account by using SMS messages and emails.
    Customized Notification You can select one or more contacts and contact groups. After you complete the configuration, alerts for the instance are set to the selected contacts or contact groups.
  7. Click Ok.