This topic describes how to upload and download logs by using the local gateway console.
Background information
The local gateway console allows you to upload and download logs. You can click Download Log to compress the log information into a GZ file and download it to your local client. You can click Upload Log to upload logs to the Cloud Storage Gateway (CSG) server. If you encounter an error, you can provide Alibaba Cloud engineers with downloaded logs or the path of uploaded logs for error troubleshooting.
Download logs
Open your browser, enter
https://<IP address of the file gateway>in the address bar, and then press Enter.In the dialog box that appears, enter your username and password, and then click OK.
Click About on the left-side navigation pane. The About page appears.
In the Log Information section, click Download Log to download logs to your local host.
If you encounter an error, you can download the logs and submit a ticket to Alibaba Cloud Customer Services. You must provide the log information in the ticket for Alibaba Cloud support engineers to identify the problem.
Upload logs
In the local gateway console, click About on the left-side navigation pane. The About page appears.
In the Log Information section, click Upload Log to upload logs to the CSG server.
After the log is uploaded, in the Log Information section, the file path of the logs on the CSG server is displayed.
If you encounter an error, you can upload the logs and submit a ticket to Alibaba Cloud Customer Services. You must provide the log paths in the ticket for Alibaba Cloud support engineers to identify the problem.
NoteThe uploaded logs are used for error analysis and system repair only.