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Log management

Last Updated: Jun 27, 2019

In the left-side navigation pane, click About, and then click Download Log to download log data to a local device.

Log data is downloaded in the GZ format by default. You can also upload log data to the CSG servers. If an error occurs with a gateway,you can submit a ticket containing the log data or upload path to Alibaba Cloud support engineers.

Download log data

Log on to the gateway console, click About in the left-side navigation pane, and then click Download Log to download log data to a local device.

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Upload log data

Upload log data in the gateway console

You can upload log data for error analysis and system repair. Log on to the gateway console, click About in the left-side navigation pane, and then click Upload Log to upload log data to Alibaba Cloud CSG servers. After the log data is uploaded, the upload path is displayed. Include this information when you submit a ticket.

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Alibaba Cloud support engineers can use the uploaded log data to troubleshoot errors and fix the environment.

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Upload support bundles in the Alibaba Cloud CSG console

If an error occurs with a gateway, you can upload the support bundle in the Alibaba Cloud CSG console. On the Gateway Clusters page, click More in the Actions column, and select Upload Support Bundle.

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