This topic describes how to upload and download logs in the local gateway console.

Background information

The local gateway console allows you to upload and download logs. You can click Download Log to compress the log information into a gz file and download it to the local client. You can click Upload Log to upload logs to the Cloud Storage Gateway (CSG) server. If you encounter an error, you can download the logs or record the paths of uploaded logs. You can then send them to Alibaba Cloud engineers to identify the problem.

Procedure

  1. Click About on the left-side navigation pane. The About page appears.
  2. In the Log Information section, click Download Log to download logs to your local host.

    If you encounter an error, you can download the logs and submit a ticket to Alibaba Cloud Customer Services. You must provide the log information in the ticket for Alibaba Cloud support engineers to identify the problem.

Upload logs

  1. In the local block gateway console, click About on the left-side navigation pane. The About page appears.
  2. In the Log Information section, click Upload Log to upload logs to the CSG server.

    After the log is uploaded, in the Log Information section, the file path of the logs on the CSG server is displayed.

    If you encounter an error, you can upload the logs and submit a ticket to Alibaba Cloud Customer Services. You must provide the log paths in the ticket for Alibaba Cloud support engineers to identify the problem.

    Note The uploaded logs are used for error analysis and system repair only.