Alibaba Cloud IPR Infringement and Abuse Claim Form
We require Alibaba Cloud customers to abide by Alibaba Cloud Product Terms of Service. We will investigate complaints of illegal activity. As part of this, we may notify our customer and ask them to resolve the issue and may share your contact information so our customer can work with you directly to resolve the issue. Where our customers fail to comply with our policies, we reserve the right to take appropriate action.
We require sufficient information in order to review and determine any proper response or action. Accordingly, if you do not provide us with all the required information, including the alleged violation of law or regulation for the applicable jurisdiction(s) and supporting document to substantiate the alleged unlawful activity, we reserve the right to not take any action and not contact you for further information. Please note that we reserve the right to refuse to open or process any suspicious attachments or emails.
We will not take any action if the products or services that are the subject of your abuse report (such as domain names or websites) have been suspended during our investigation. Alibaba Cloud tracks abuse reports by using an online spreadsheet/list to log each report’s status.
For more information please check: Alibaba Cloud’s Policy on Intellectual Property Rights Protection
We will not take any action if the products or services that are the subject of your abuse report (such as domain names or websites) have been suspended during our investigation. If your report is deemed valid by our team, it will be forwarded to our customer or the responsible party within 5 working days and we will get back to you with their feedback, if any. Alibaba Cloud tracks abuse reports by using an online spreadsheet/list to log each report’s status.