Database Experts Online Support

Alibaba Cloud helps you optimize your database by evaluating the performance and risk of your database application systems. Our database experts work closely with you online, providing professional maintenance advice and database optimization solutions to guarantee your business availability during peak periods.

Application Process (Exact details to be negotiated)

  • 1

    Submission of application (N)

  • 2

    Requirements communication (N+1)

  • 3

    Solution design & consulting (N+M)

  • 4

    End of support

N indicates the day of application submission, M indicates the length of the service

Price: Subject to negotiation

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Application Scenarios

This service is applicable to situations where database performance becomes the main bottleneck of your database application system, and you need professional database experts to diagnose and optimize your database. This optimization includes architecture design, database design, and performance analysis, helping you reduce the short- and long-term business loads on your system.


Users who construct databases on their Alibaba Cloud ApsaraDB instances, including ApsaraDB for RDS, ApsaraDB for MongoDB, ApsaraDB for Redis, and ApsaraDB for Memcache instances.


Performance evaluation

Through data monitoring, stress testing, and other technical means, this service evaluates your current usage of ApsaraDB instances and the metrics of ideal performance.

Performance bottleneck analysis and risk assessment

Through a comprehensive consideration of your system resource environment, database architecture design, system pressure, and other factors, this service analyzes the bottlenecks and potential risks in your database system.

Optimization and resizing solutions

This service provides optimization and resizing solution advice to address the specific performance problems of your databases.

Online technical consulting

This service provides technical support through TradeManager or DingTalk during business hours as stated in the term of service, and responds to major issues within 30 minutes.