Database Emergency Support

Alibaba Cloud database experts support 24/7 response to emergencies, helping you to quickly resolve problems such as database service unavailability, performance bottlenecks, and data loss.

Application Process (Exact details to be negotiated)

  • 1

    Submission of application (N)

  • 2

    Requirements communication (N+1)

  • 3

    Solution design & consulting (N+M)

  • 4

    End of support

N indicates the day of application submission, M indicates the length of the service

Price: Subject to negotiation

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Application Scenarios

This service is applicable to situations where users need Alibaba Cloud database experts to solve problems concerning database unavailability, performance bottlenecks, and data loss.


Users who create ECS-based databases, such as MySQL, MariaDB, SQL Server, PostgreSQL, PPAS, MongoDB, Redis, and Memcached databases, on their Alibaba Cloud ApsaraDB instances, including ApsaraDB for RDS, ApsaraDB for MongoDB, ApsaraDB for Redis, and ApsaraDB for Memcache instances.


Performance bottleneck emergency support

This service analyzes the specific causes of bottlenecks based on a comprehensive consideration of your system resources, database architecture, system pressure, and other factors. This service provides you with a targeted optimization and resizing solution advice when your database experiences a performance bottleneck that affects your online businesses.

Data loss emergency support

In the case of data loss resulting from misoperations and required emergency support, this service provides data recovery services based on your system environment, collected logs, and other factors.

Service unavailability emergency support

In the case of service unavailability, this service performs a comprehensive analysis of your database environment, quickly restores database services, evaluates a disaster tolerance solution for your application scenarios, and provides feasible solutions to improve disaster tolerance.

Database expert emergency response

This service provides technical support through TradeManager or DingTalk, and responds to emergencies within 30 minutes.