Alibaba Cloud Professional Services
Cloud System Expert Support
Professional Technical Support
Cloud Migration (Basic Edition)
Alibaba Cloud provides enterprises with cloudification consulting, cloud migration design and implementation, and post-migration technical support services. Our team of technical specialists analyzes and evaluates your existing IT architecture, formulating designs suitable for cloud application, data, and network architectures. The team also provides professional services in hybrid cloud architecture design.
Cloud Migration (Premium Edition)
Alibaba Cloud provides enterprises with cloudification consulting, cloud migration design and implementation, and post-migration technical support services. Our team of technical specialists performs comprehensive and professional cloud migration, including application migration, data migration, and big data implementation.
Cloud System Professional Support (Standard Edition)
Alibaba Cloud provides full remote technical support in case of emergencies to ensure the stability of your businesses on the cloud. Our team of experts tests your system’s capacity and provides advice on management schemes, system optimization and disaster tolerance methods, and emergency response mechanisms.
Cloud System Professional Support (Deluxe Edition)
Alibaba Cloud provides full remote technical support in case of emergencies to ensure the stability of your businesses on the cloud. Our team of experts tests your system’s capacity and provides on-site technical support as well as advice on management schemes, system optimization and disaster tolerance methods, and emergency response mechanisms.
Application Consulting Service
Alibaba Cloud provides professional consulting services for your application systems that run on our platform. Our team of experts provides consultations and advice on best practices to Internet-based architecture, development frameworks, services, and data management.
Data Backup and Restoration for Web Hosting
Alibaba Cloud allows you to back up and restore data on your Web Hosting product. You can easily download the data package or overwrite the existing data by using your host login name, IP address, and the time point for data restoration.ApsaraDB Instance Health Diagnostics
ApsaraDB Instance Health Diagnostics
Alibaba Cloud provides professional health diagnostic reports for your enterprise’s database. Our database experts conduct comprehensive health diagnostics on the capacity, performance, disaster tolerance, and security of your database instances.
Database Experts Online Support
Alibaba Cloud helps you optimize your database by evaluating the performance and risk of your database application systems. Our database experts work closely with you online, providing professional maintenance advice and database optimization solutions to guarantee your business availability during peak periods.
Database Emergency Support
Alibaba Cloud database experts respond to emergencies 24/7, helping you to quickly resolve problems such as database service unavailability, performance bottlenecks, and data loss.
Alibaba Cloud database experts provide technical support to help you migrate your businesses to Alibaba Cloud ApsaraDB instances. You can rely on our experts for architecture analysis, performance testing, and online migration support.
Managed Security Service of Anti-DDoS and Web Application Firewall (WAF)
Managed Security Service (MSS) is a technical aftersales expert service provided by Alibaba Cloud. Its service objective is to help customers use security products more appropriately, maximize security protection, and reduce the security maintenance cost.
Vulnerability Assessment Service
Vulnerability Assessment Service is an expert service that uses multiple security detection tools to detect the target server and websites, find system and application vulnerabilities, and manually confirm the scan results.
Managed Server Security Service
Managed Server Security Service is a server security service provided by Alibaba Cloud security experts, including server security reinforcement, server security monitoring, and server security event processing. Through managed server security service, you can focus on your bussiness and no worrying about the server security.
Security Incident Response Service
When a cybersecurity incident happens, the Alibaba Cloud security incident response service helps customers to quickly investigate and resolve all security issues. This service minimizes the business impact and losses from security incidents, as well as restoring your operation to top efficiency.
- Migrate Azure Database for MySQL to MySQL of ApsaraDB for RDS
- Migrate Azure SQL Database to SQL Server of ApsaraDB for RDS
- Migrate the MySQL database created on Alibaba Cloud ECS to ApsaraDB for RDS
- Migrate the PostgreSQL database created on Alibaba Cloud ECS to PostgreSQL of ApsaraDB for RDS
- Migrate the SQL Server database created on ECS to SQL Server of ApsaraDB for RDS
Imperium Financial Group
As a financial institution, providing customers with stable service is our primary task. Alibaba Cloud enterprise services helped us migrate our platform smoothly, and supported us day and night. At the same time, Alibaba Cloud helped us to understand and take advantage the full functionality of their platform, helping us with design and planning. We can now provide our customers with a large number of quality products. Alibaba Cloud enterprise services was extremely helpful!
The Alibaba Cloud team came not just as a infrastructure provider but a true partner who is willing to understand and learn about our business. With the proactive and professional services provided by the team, they have made a real impact on our business especially on cloud security mitigation and proved themselves and their technologies. With the quick response and dedication of the Enterprise, we are comfortable to move more core application and innovation onto Alibaba Cloud.Support</p>
Thanks to the Alibaba Cloud Support team we can focus on our core competencies. As a result, we can better meet the development requirements needed for critical new business tasks. The Alibaba Cloud After Sales Support team are highly reliable at responding to our inquiries via email or telephone, as well as professional manner and highly knowledgeable.