Main Advantages
Smooth Service Channel
Provide ticket, IM group as service escalation path for customer, shape a smooth escalation path for critical issue resolving.
Highly Professional
Alibaba Cloud engineers provide firsthand technical service support to swiftly and efficiently locate and solve customer problems.
Multiple Support Plan
Provide a variety of support plans to help partners choose different service packages based on their needs
Exclusive Escalation Service
Provide service management for Elite and Flagship plans and professional optimization suggestions on cloud product architecture
Service Content
https://query.alibabacloud.com/rest/eCwplUbJb.zh.api
https://query.alibabacloud.com/rest/eCwplUbJb.en.api
premier
Notes:
1. The payment model for Partner Growth Plan is a post-paid model and is billed on a calendar-month basis, with no requirement for long-term contracts. We provide after-sales support on partner account level, the monthly service fee is calculated based on the total usage charges incurred by all UIDs associated with the partner, in accordance with the billing rules described above.
2. Tier Classification: The Partner Growth Program uses a postpaid tiered pricing model. Your service tier is automatically determined based on your monthly cloud consumption at the time of service activation:
Monthly cloud consumption < $105,000: Select Tier benefits
Monthly cloud consumption 105,000–410,000: Leading Tier benefits
Monthly cloud consumption 410,000–800,000: Elite Tier benefits
Monthly cloud consumption > $800,000: Flagship Tier benefits
3.We will calculate the sum of your cloud consumption over the past 12 months and take the average of this sum as your monthly cloud consumption, and then calculate the monthly service fee based on this cloud consumption.
4.The monthly fixed fee for Partner Growth Program ticket support includes 20 IM tickets. The monthly statistical period runs from 00:00 on the 25th of the previous month to 23:59 on the 24th of the current month. Billing is calculated based on the number of tickets created within this timeframe.
5. Certain Alibaba Cloud services are excluded from the Support Plan fee calculation. These include: Alibaba Cloud Professional Certifications, Apsara Clouder Certifications, Apsara Conference-related products, Support Plans and Alibaba Cloud Expert Services. Fees for Alibaba Cloud ZOLOZ products and Salesforce on Alibaba Cloud are also excluded from the Support Plan billing calculation.
6. Service charge sample:
I. If partner has 20 IM tickets and 0 critical time assurances in a month, the monthly bill will be $6,000.
II. If partner has 25 IM tickets and 0 critical time assurances in a month, the monthly bill will be 6,000+(25−20)×280 = $7,400.
III. If partner has 25 IM tickets and 1 critical time assurance in a month, the monthly bill will be 6,000+(25−20)×280+1×2,500=$9,900.
1. The payment model for Partner Growth Plan is a post-paid model and is billed on a calendar-month basis, with no requirement for long-term contracts. We provide after-sales support on partner account level, the monthly service fee is calculated based on the total usage charges incurred by all UIDs associated with the partner, in accordance with the billing rules described above.
2. Tier Classification: The Partner Growth Program uses a postpaid tiered pricing model. Your service tier is automatically determined based on your monthly cloud consumption at the time of service activation:
Monthly cloud consumption < $105,000: Select Tier benefits
Monthly cloud consumption 105,000–410,000: Leading Tier benefits
Monthly cloud consumption 410,000–800,000: Elite Tier benefits
Monthly cloud consumption > $800,000: Flagship Tier benefits
3.We will calculate the sum of your cloud consumption over the past 12 months and take the average of this sum as your monthly cloud consumption, and then calculate the monthly service fee based on this cloud consumption.
4.The monthly fixed fee for Partner Growth Program ticket support includes 20 IM tickets. The monthly statistical period runs from 00:00 on the 25th of the previous month to 23:59 on the 24th of the current month. Billing is calculated based on the number of tickets created within this timeframe.
5. Certain Alibaba Cloud services are excluded from the Support Plan fee calculation. These include: Alibaba Cloud Professional Certifications, Apsara Clouder Certifications, Apsara Conference-related products, Support Plans and Alibaba Cloud Expert Services. Fees for Alibaba Cloud ZOLOZ products and Salesforce on Alibaba Cloud are also excluded from the Support Plan billing calculation.
6. Service charge sample:
I. If partner has 20 IM tickets and 0 critical time assurances in a month, the monthly bill will be $6,000.
II. If partner has 25 IM tickets and 0 critical time assurances in a month, the monthly bill will be 6,000+(25−20)×280 = $7,400.
III. If partner has 25 IM tickets and 1 critical time assurance in a month, the monthly bill will be 6,000+(25−20)×280+1×2,500=$9,900.
