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Upgrade to After-sales Support Basic Plan
Posted Date 10/09/2018
Dear Customer,
Upgrade details：In order to enhance the experience of our users, Alibaba Cloud temporarily upgraded our after-sales support basic plan, details below :
1） During the upgrade period, each user is entitled for 6 technical support Tickets/Quarter(General Question <36h), instead of 3 Tickets/Quarter(General Question <36h).
2） It’s applicable for All Alibaba Cloud registrants regardless of the registration time.
3） After the promotion period, each user will be entitled to 3 tickets(General Question <36h) as per the standard plan.
4） The rest support plan will not be affected.
Learn more
Alibaba Cloud
Upgrade details：In order to enhance the experience of our users, Alibaba Cloud temporarily upgraded our after-sales support basic plan, details below :
1） During the upgrade period, each user is entitled for 6 technical support Tickets/Quarter(General Question <36h), instead of 3 Tickets/Quarter(General Question <36h).
2） It’s applicable for All Alibaba Cloud registrants regardless of the registration time.
3） After the promotion period, each user will be entitled to 3 tickets(General Question <36h) as per the standard plan.
4） The rest support plan will not be affected.
Learn more
Alibaba Cloud