About Hang Seng Bank
Founded in 1933, Hang Seng Bank Limited is a Hong Kong-based banking and financial services company, currently serving nearly 3.5 million customers in Hong Kong. Hang Seng Bank (China) Limited, its counterpart in Mainland China, was established in 2007 and is headquartered in the Lujiazui Finance and Trade Zone of Pudong, Shanghai. At present, it operates a network of outlets in nearly 20 cities in Mainland China, mainly engaging in personal banking, commercial banking, global banking and markets.02
Digital innovation has been a focus of Hang Seng Bank in recent years. Traditionally, banks communicate with their customers only by email or customers' native applications. However, the incompatibility between these traditional practices and innovative technologies became a major hindrance to the digital transformation of the financial industry. In addition, the costs associated with increasing app adoption, improving app security, and app customization are high. These factors, coupled with a long app development life cycle, makes native app development an expensive solution with low economic payoff.03
Why Alibaba Cloud
Hang Seng Bank (China) Limited is now working with Alibaba Cloud to provide more secure and higher-quality services. Alibaba Cloud Dedicated DingTalk Solution offers an electronic banking platform that facilitates bank reconciliation and receipting for corporate customers while ensuring compliance with Hang Seng's internal and regulatory security requirements. Hang Seng eDoc Service is the result of the first joint attempt of DingTalk and a financial company to operate banking services by combining the service window with an application. This attempt has greatly improved Hang Seng customers service efficiency and the user experience of Hang Seng customers. The unification of Hang Seng's system with DingTalk and the cloud has enabled corporate customers to access Hang Seng's e-banking services online via the DingTalk app. Hang Seng Online currently enables receipt and statement query and bank reconciliation. It allows customers to preview, batch download, and batch print account statements, removing the need for correspondence through encrypted emails.04
Alibaba Cloud Dedicated DingTalk
Alibaba Cloud Dedicated DingTalk Solution ensures the security of Hang Seng Online customers while maintaining the flexibility of the cloud. Furthermore, the unification of Hang Seng's system with DingTalk and the cloud allows for seamless interconnection of various customer applications with Alibaba Cloud's infrastructure. This presents an innovative way of using the cloud and developing apps and has helped enterprises create digital business platforms at lower costs.
Dedicated Cloud Platform
Alibaba Cloud employs its comprehensive cloud computing architecture to build open, unified, and reliable enterprise-class cloud platforms tailored to the needs of businesses. Dedicated cloud platforms for customers enable efficient deployment of cloud products and services and one-click migration to the public cloud for easy access to hybrid-cloud products and services anytime, anywhere.05
Hang Seng Bank looks forward to working with Alibaba Cloud continuously to enrich the business scenarios of Hang Seng eDoc Service, expand access to corporate financial services, and contribute to the real economy. Alibaba Cloud employs its comprehensive cloud computing architecture to build open, unified, and reliable enterprise-class cloud platforms tailored to the needs of businesses. Alibaba Cloud's public cloud platform is interoperable with Hang Seng Bank's target cloud, allowing customers to deploy cloud products and services locally in any environment and scale to the public cloud in a single click. This provides customers with easy access to hybrid-cloud products and services anytime, anywhere.