Alibaba Cloud will make every effort to provide suggestions on installing, configuring, and troubleshooting the third-party software listed below on Alibaba Cloud ECS and operating system to ensure that the software runs normally.
- OpenVPN, VNCServer, SSH, SFTP, FTP, and Windows route and remote access
- Web server
Apache, IIS, and Nginx
- Database
MySQL and Microsoft SQL Server
- System firewall
Linux iptables and Windows Firewall
The suggestions on the third-party software provided by Alibaba Cloud's after-sales team are intended only for experienced system administrators or other related IT personnel. Alibaba Cloud is not responsible for installing and debugging the third-party software and implementing the suggestions. If you have questions not listed in the appendix, you can go to Alibaba Cloud's O&M service store to purchase third-party services or go to Alibaba Cloud's official forum for help. Alibaba Cloud provides discounts for third-party services until March 31, 2015. For other discounts, see the notices released in Alibaba Cloud's image, tool and O&M service stores
With its business development, Alibaba Cloud will offer more refined and deeper service level classification and provide more comprehensive and professional after-sales support. Thanks for your support.
Appendix: Range of Service for Third-Party Software FAQs
Third-Party Software | Supported Question | Not Supported Question |
|---|---|---|
OpenVPN | Why does proxy surfing fail after I installed OpenVPN? | Can I interconnect multiple OpenVPNs? |
VNCServer | Why does VNCServer fail to be installed? | How does VNCServer support the simultaneous login by multiple users? |
SSH | Why does the SSH server fail to be started? | How can I speed up file transfer over SSH? |
SFTP | Why does SFTP fail to be started? | How can I limit the speed of transmission over SFTP? |
FTP | How can I configure FTP to support login using my system account? | How can I manage accounts through FTP using MySQL? |
Windows routes and remote access | Why can't I access the Internet after service activation? | VPN certificate replacement service |
Apache | How can I configure Apache log polling? | How can I optimize the configuration of Apache? |
IIS | Why do I receive access error 403 after starting IIS? | How does IIS compile pseudo-static rules? |
Nginx | How can I configure Nginx domain name binding? | How can I debug the Nginx plugin? |
MySQL and Microsoft SQL Server | MySQL listens to only Intranet port. | How to optimize SQL statements of MySQL? |
Linux iptables and Windows Firewall | What is the syntax for iptables basic policy? | How to develop an automatic detection and defense tool based on iptables? |