Use este guia para diagnosticar e resolver problemas comuns do Push SDK.
Referências
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Referências de API para solução de problemas:
Android: Basic Edition
iOS: Basic Edition
Baixe o código-fonte de demonstração para explorar o uso da API e testar funcionalidades.
Para transmissão com múltiplos apresentadores, comece pela Introdução à transmissão com múltiplos apresentadores e pelo Guia de início rápido.
A documentação do ApsaraVideo MediaBox SDK aborda integração e uso.
Navegação no console
O console do ApsaraVideo Live oferece recursos de gerenciamento de transmissões ao vivo, gerenciamento de aplicativos, central de dados e caixa de ferramentas.
Para obter informações sobre os recursos suportados pelo console, consulte a Visão geral dos recursos.
Para gerenciar suas licenças de SDK, acesse a página My Licenses no console.
Para saber como usar a ferramenta de solução de problemas na caixa de ferramentas, consulte Solução de problemas.
Perguntas frequentes
Caso encontre problemas com configurações de licença, veja as Perguntas frequentes sobre licenças.
Em caso de exceções na ingestão de fluxo, use a ferramenta de solução de problemas para verificar a URL de ingestão.
Suporte técnico
Se esses recursos não resolverem seu problema, entre em contato conosco para obter suporte técnico.
Inclua as seguintes informações para acelerar a resolução:
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Descrição do problema |
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Informações adicionais |
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Modelo de descrição de problema
Modelo
Title: One-sentence summary of the issue.
Business scenario: Such as standard live streaming, interactive streaming, Real-Time Streaming.
SDK version: Such as AlivcLivePusher: x.y.z or AlivcLivePusher_Interactive: x.y.z.
App/Package name: Such as LiveExample / com.example.liveapp
Issue description: For example, occasional stream interruption / Unable to pull stream / No video. Briefly describe the specific symptoms.
Reproduction: For example, intermittent or consistent.
Detailed reproduction steps:
1.
2.
3.
Affected users/device distribution: Such as Android 9 and earlier / iOS / Specific regions.
Ingest URL: Paste the complete ingest URL.
Streaming URL: If applicable.
Occurrence time: Specify the exact time, or provide examples if multiple occurrences.
Network environment: Wi-Fi/4G/5G/Wired network.
Issue logs: Logcat logs, ingest/streaming logs, preferably compressed.
Screen recording/screenshots: Upload any recordings or key screenshots of abnormal behavior.
Ingest parameter configuration: Such as resolution, frame rate, and bitrate.
Error messages: If errors occurred, provide error codes or messages.
Automatic recovery from exception: For example, auto-reconnection. Describe reconnection results.
Other: Any information you think might be helpful.Problema em transmissão ao vivo padrão
Title: Occasional stream interruption during standard live streaming.
Business scenario: Standard live streaming.
SDK version: AlivcLivePusher: x.y.z.
App/Package name: LiveExample / com.example.liveapp
Issue description: During streaming, the stream is occasionally interrupted approximately every 30 minutes, requiring manual restart.
Reproduction: Intermittent.
Detailed reproduction steps:
1. Start stream ingest.
2. Stream interruption occurs after about 30 minutes.
3. Need to ingest again to recover.
Affected users/device distribution: Android 9 and earlier, multiple device models, more frequent in Southeast Asia.
Ingest URL: rtmp://test.alivecdn.com/live/streamId?auth_key=XXX
Occurrence time: 2024-05-18 12:34
Network environment: 4G
Issue logs: See attachment logcat_20240518.zip.
Screen recording/screenshots: See attachment.
Ingest parameter configuration: Resolution 720p, bitrate 1500kbps, frame rate 30fps.
Error messages: No error messages.
Automatic recovery from exception: No, manual restart required.
Other: None.Problema em transmissão interativa
Title: CDN viewers cannot receive host's video.
Business scenario: Multi-host streaming, AUI Kits interactive streaming.
SDK version: AlivcLivePusher_Interactive: x.y.z
App/Package name: LiveExample / com.example.liveapp
Issue description: Host-side stream ingest is normal, guests can pull the stream normally, but viewers cannot see the host's video, with no error messages.
Reproduction: Consistent.
Detailed reproduction steps:
1. Host starts interactive streaming and begins stream ingest.
2. Guests receive the host's stream normally.
3. Viewers (Android/iOS) enter the channel but cannot see the host's video.
Affected users/device distribution: Consistent on both Android and iOS.
Ingest URL: artc://live.aliyun.com/push/633?timestamp=1685094092&token=fe4e674ade****6686&userId=718&sdkAppId=xxx
Streaming URL: rtmp://test.alivecdn.com/live/xxx_633_718_camera?auth_key=XXX
Configuration: Channel number 633, AppID xxx, User ID 718, Playback domain test.alivecdn.com.
Occurrence time: 2024-05-18 12:34
Network environment: Wi-Fi
Issue logs: See attachment logcat_20240518.zip.
Screen recording/screenshots: See attachment.
Ingest parameter configuration: Resolution 720p, bitrate 1200kbps, frame rate 20fps.
Error messages: None.
Automatic recovery from exception: No, need to restart streaming.
Other: No messages on viewer side. Switching networks/devices does not help.