Channel management
You can manage channels.
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Feature set |
Feature |
Description |
References |
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Channel management |
Channel management |
Supports adding, deleting, modifying, and querying channels. |
Channel management |
You can use API calls to WhatsApp services to reach end customers, widely applied in scenarios such as reminders, customer support, and verification codes.
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Feature set |
Feature |
Description |
References |
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Channel property management |
WhatsApp Business Account (WABA) management |
Provides embedded registration and business information maintenance. |
WABA onboarding |
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Number management |
Provides number registration, enterprise verification, profile picture management, and webhooks. |
Manage phone numbers | |
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Number migration |
Supports migrating numbers from third-party service providers to Alibaba Cloud. |
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Template management |
Template content management |
Provides custom interactive message templates and three official message templates, including authentication, marketing, and utility message templates. |
Template design |
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Message delivery |
Mobile terminated (MT) message |
Supports sending WhatsApp business messages through the API or console. |
Send messages |
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WhatsApp message fallback |
Supports sending a fallback message if a WhatsApp message fails to be delivered. |
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Mobile originated (MO) message |
Supports WhatsApp MO messages. |
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Delivery report |
Message delivery statistics |
Displays statistics on message volume, success rates, and detailed message information. |
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Template quality statistics |
Provides statistics and visualization for message template quality and read rates. |
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Consumption statistics |
Shows consumption statistics based on WABA, phone number, and country or region. |
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Viber
Viber is a popular international instant messaging app in countries such as the Philippines, Russia, and Belarus, providing commercial messaging services.
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Feature set |
Feature |
Description |
References |
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Channel management |
Business account ID management |
Helps with creating Viber business accounts. |
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Message template management |
Message template management |
Helps with managing Viber message templates. |
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Message delivery |
MT message |
Supports sending Viber messages through the API and console. |
Send a Viber Message |
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MO message |
Supports Viber MO messages. |
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Delivery report |
Delivery report |
Displays Viber message statistics. |
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Instagram is a global messaging software.
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Feature set |
Feature |
Description |
References |
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Report |
Report |
Provides an Instagram statistics report. |
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Intelligent Chatbot
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Feature set |
Feature |
Description |
References |
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Bot management |
Bot management |
Supports the creation of multiple Q&A bots, building bots based on business domains, and the creation, deletion, and editing of bot instances, including details such as name and description. |
Use Intelligent Robot |
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Knowledge mounting |
Supports multi-turn conversations, FAQ responses, and casual chat knowledge mounting features. The system allows different bots to mount different knowledge bases to serve various scenarios, ensuring that each mounted bot has the corresponding knowledge-based Q & A capabilities. |
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Custom Q & A strategy |
Supports customizing Q & A strategies based on specific Q & A requirements. In the Q & A strategy configuration, the bot matches your questions with content in the FAQ database and responds based on the similarity of the match. You can configure the bot to prioritize direct responses or recommended responses. Additionally, you can set the maximum number of recommended questions, and when the recommendation threshold is exceeded, the bot returns the top matching knowledge entries according to the configured number. |
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Global deployment |
Allows certain rule-compliant queries to directly request the target knowledge base, bypassing the default serial process (initially requesting the conversation factory, then FAQ, followed by graph or document Q & A and casual chat). |
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Global rejection |
Supports configuring similar question phrasings or LGF to influence the rejection results of each engine. Configured phrasings will not be recognized by that engine. |
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Casual chat |
Supports bot casual chat, configurable to enable or disable, with built-in chat corpus. |
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Conversation engine |
Knowledge management |
Supports FAQ Q & A capabilities, including creation, deletion, modification, and querying of FAQs, as well as import functions and category management, and features rich text and card-style Q & A, supporting diverse answer formats. |
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Conversation factory |
Supports canvas-based multi-turn dialogue building. The system enables the combination of different nodes and dialogue flows, including intent, service, variable, and entity construction. It supports handoff to human agents and emotion recognition. The conversation factory is suitable for various multi-turn dialogue scenarios and supports Q & A workflow building. Nodes can include decision-making, intents, responses, services, and functions, with support for global variables, entities, and services for efficient dialogue flow creation. |
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Dashboard |
Dashboard |
Supports data visualization for FAQs, conversation factory, session details, and historical records. The system analyzes data including dialogue turns, popular and unpopular questions, conversation flow issues, number of visitors, average dialogue turns, feedback rates (positive and negative), no-answer rate, effective knowledge ratio, and effective conversation flow ratio. |
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System logs |
Records system logs about user changes, permission management, and logon. |
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Chat Flow
Chat Flow is a unified communication service that orchestrates and invokes channel capabilities to deliver industry-specific services.
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Feature set |
Feature |
Description |
References |
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Chat flow management |
Chat flow management |
Supports adding, deleting, modifying, and querying chat flows. |
Work with Chat Flow |
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Component management |
General-purpose components |
Provides general-purpose components. |
Chat flow components |