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Billing FAQs

Last Updated: Feb 26, 2018

FAQ list

  1. What if my account is in arrears due to Log Service?
  2. I only created projects and Logstores. Why do I have a bill?
  3. How to disable Log Service?

1. What if my account is in arrears due to Log Service?

Log Service charges resources after you use them. A bill is output for you every day and fees are deducted automatically. The bill lists the resources you used on the last day. If the overdue bill is not paid off within 24 hours, your service will be automatically stopped. However, you will be still charged for the storage space you are using, so the overdue amount will increase. We recommend that you pay off the overdue bill within 24 hours to avoid any business loss caused by service stop. You can continue to use Log Service after paying off the overdue bill.

2. I only created projects and Logstores. Why do I have a bill?

If you have created a project and a Logstore, a shard is created by default to reserve resources. As indicated by the page appeared when you create a Logstore, Log Service charges a small amount of resource reservation fees for the shard. Based on the current billing policy, the FreeTier quota is 31 days for one shard. If you create two shards, they will be charged after 15 days. You can delete the project and Logstore if you no longer need the shard. If you delete the resources, Log Service will send you the bill of resource usage the next day, and you will not receive the project bill from the third day.

For more information about the billing items, see Billing method.

3. How to disable Log Service?

If you no longer need Log Service, you can directly delete all projects under the account. Then, Log Service is disabled and you will not be charged from the next day. If your account is in arrears, pay off the overdue bill and then delete the projects. If no Log Service service or resource exists under your account, you will not receive Log Service bills from the next day.

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