This topic provides answers to commonly asked questions about domain name registration.

What do I do if my desired domain name has been registered by another registrant?

Each domain name is unique. After a domain name is registered, it cannot be registered by others. If the domain name that you want has already been registered, you can try to search for similar domain names with other suffixes. For example, if your desired domain name abc.com has been registered, you can try to register abc.net or abc.cn. There is no difference in how these domain names are used.

If you want to own the domain name that has been registered by another registrant, you can contact the current registrant of the domain name and check whether the current registrant is willing to transfer the domain name to you.

Can I register multiple domain names for the same website?

Yes, you can register multiple domain names for the same website. There are no restrictions on the number of domain names that can be registered by an individual or organization for a website. Domain names with different suffixes or similar content can be registered in the following scenarios:
  • You can register similar domain names with different suffixes, such as www.companyname.net and www.companyname.com. This ensures the uniqueness of your company's brand. These domain names can also be used to build websites in different languages.
  • You can also register similar domain names for your website. This allows Internet users to be redirected to your website even when they misspell your domain name.
  • You can associate different domain names with sales promotion and advertisement websites to recommend new products or projects.
  • You can also register a domain name with the .com or .net suffix to provide email services. In this way, your email address will contain the name of your company or brand instead of a generic email service such as Hotmail or Gmail.

How long is a registered domain name valid for?

Domain names with common suffixes such as .com, .net, and .cn is valid for up to ten years.

If I want to use the same information to register multiple domain names, do I need to submit the information multiple times?

No, you do not need to submit the information multiple times. If you want to use the same information to register multiple domain names, you can add the domain names into your shopping cart and pay for them at the same time with the information submitted once only. If you have registered a domain name and you have passed real-name verification, we will save your information. When you register another domain name, we will match your information. You only need to determine whether to use the information we matched for you.

How do I determine whether a domain name is registered?

Log on to the registration page of Alibaba Cloud Domains. On the page that appears, enter the domain name in the search box and click Find A Domain.

If the query result shows that the domain name status is Taken and its registration information appears in the WHOIS information, the domain name has been registered. You can check the domain name information. If the domain name information is incorrect, log on to your Alibaba Cloud account to modify the domain name information. For more information, see Transfer domain name ownership.

What do I do if a domain name that I have purchased remains in the processing state?

If your order remains in the processing state after you pay for the domain name, consider the following causes:
  • Trademark protection

    The domain name you want to register is protected by the domain name registry and cannot be registered. Our business staff will review orders in the processing state within one day. If your domain name is protected by the domain name registry, we will change your order status to failed and send an email notification to you. In this case, you must register a different domain name.

  • Incorrect registration information

    The domain name registration information that you provided is incorrect. As a result, the domain name registry denies the registration. Our business staff will review the order in the processing state within one day. If your registration information is incorrect, we will help you correct the information and resubmit it to the domain name registry for approval. This issue will be fixed within one weekday.

  • System upgrade may suspend order processing for a short period of time. The system will resubmit the order and help you complete your order after the upgrade. In this case, wait 30 minutes and check again.

How do I deal with a dispute over a .hk domain name that I have registered?

The registrar for .hk domain names is Hong Kong Domain Name Registration Corporation Limited (HKDNR). .hk domain names are registered on a first come, first served basis. If you have a dispute over a .hk domain name, contact the Hong Kong International Arbitration Center (HKIAC).
Note Disputes regarding Chinese and English .hk domain names are handled in the same way. Due to diverse versions of traditional and variant Chinese characters, the verdict made by the arbitration tribunal may cover all possible combinations of traditional and variant Chinese characters.

How do enterprises outside mainland China register domain names on Alibaba Cloud?

Enterprises in mainland China and outside mainland China register domain names on Alibaba Cloud in the same way. For more information, see Register a domain name.

If you register a .cn domain name, use a certificate of organization issued by an agency outside mainland China to complete real-name verification as soon as possible. For more information, see Real-name verification for .cn domain names.